We wanted to take a moment to address an important item we collected throughout the J.D. Power Survey process. Many of the comments pertained to the reasonableness of our lender fees, specifically in the nonprime lending space. While fees are a necessity in the subprime space, there are things that you can do to help reduce them.

Chrysler Capital is by far the largest volume lender in this subprime segment. In fact, Chrysler Capital funded 31 percent of FCA sales for applicants with FICOs below 640 in 2016.

FICO distribution across loan-to-value bands shows Chrysler Capital buys the deepest FICOs of the largest subprime competitors, according to J.D. Power pin data.

Below are some best practices to help reduce fees:

• Order of applicants on contract should be listed exactly how they are listed on approval
• Down payment type (cash/trade/rebate) changes must be approved by analyst
• Confirm eligible rebates on DealerCONNECT for incentivized offers
• Frontend advance (including ALL taxes) should be included in original request
• Approved backend products and amounts should be called in to ensure no changes in rate or approved fee
• Always make sure the decision ID on callback matches the last approval in system prior to sending contract in for funding

When other lenders say no, Chrysler Capital gives you a way to go!

We value dealer feedback/concerns and are proud to announce the formation of the Chrysler Capital Dealer Advisory Council. The purpose of the council is to create opportunity for dealer engagement on current Chrysler Capital-related issues. The Dealer Advisory Council, comprised of 12 dealer principals, will be the voice of the dealer body throughout the year.

All dealers will have the opportunity to raise specific issues which will be reviewed during the DAC meetings. Chrysler Capital will systematically tackle issues which are important to the dealers and ultimately drive change to improve our collective business.

Inaugural council members are comprised of one dealer principal from each business center and three individuals from FCA’s National Dealer Council. Our first meeting will be later this month at the NADA national conference in New Orleans.

The inaugural 2017 national Dealer Advisory Council members are:

California BC

Andrew Shaver, Shaver Chrysler Jeep Dodge Ram

Denver BC

Kevin Lawyer, Olathe Dodge Chrysler Jeep

Great Lakes BC

Matthew Serra, Al Serra Chrysler Dodge Jeep Ram

Gary Panteck, Brunswick Auto Mart, Inc.

Mid-Atlantic BC

Tim Profit, Savage 61 Chrysler Dodge Jeep Ram

Midwest BC

Garrett Guest, South Oak Dodge Chrysler Jeep

Mike Bettenhausen, Bettenhausen Dodge Ram

Northeast BC

Bill McDonagh, Route 18 Chrysler Jeep Dodge

Southeast BC

Robert Loehr, Robert Loehr Chrysler Jeep Dodge Ram

Southwest BC

Hayden Elder, Elder Chrysler Dodge Jeep

West BC

Al Heggs, Superstition Springs Chrysler Dodge Jeep Ram

Josh Towbin, Towbin Dodge

Along with loyalty rewards, such as a waived disposition fee and exclusive Chrysler Capital offers, we have a robust marketing retention campaign to put current FCA US vehicles, monthly offers and your dealership name in front of current customers.

We partnered with FCA US to create several cross-channel marketing retention initiatives including:

A PERSONAL LEASE WEBPAGE

Each Chrysler Capital lessee receives a link to their personal webpage via email. This page allows them to:

• View vehicle and contract details
• Locate their originating dealer
• Explore current regional offers
• Understand lease-end options
• Declare lease-end intent

REGIONAL OFF-LEASE INCENTIVE MAILERS

Chrysler Capital lessees receive personalized mailers with their region’s best offers, hand selected by the FCA business centers. Since August 2016, 60,000 off-lease incentive mailers have been sent, each one including:

• Personalization
• Competitive Chrysler Capital lease and retail offers
• Lessee’s originating dealer’s name and address
• High-definition imagery of the latest FCA US models

PRODUCT AWARENESS AND INCENTIVE EMAIL OFFERS

At key points in the Chrysler Capital customer journey, lessees receive product information about the latest model of their current vehicle, including safety, style and technology updates. Then, they receive a brand-specific email informing lessees of the loyalty rewards available to them if they re-lease through Chrysler Capital.

Retention emails thus far have been met with tremendous success. Of the 100,000 sent, the open rate is 127%, meaning recipients are revisiting/reopening the emails to view the information.

In response to feedback we have received in the J.D. Power survey, our credit team has implemented a monthly training curriculum to address issues presented in the survey. Our goal is continued improvement of service quality.

Using best practices from our top performing associates we created a dynamic learning environment to address key issues. Here are some of the targeted areas:

• Overall helpfulness and professionalism of our credit team
• Relationship building and growth
• Outbound call quality
• Attention to detail
• Risk aptitude and narrative
• Work ethics and value

In addition to implementing monthly training classes, we are also tracking progress and performance through a new quality assurance (QA) scorecard. The QA scorecard measures our frontline associates in multiple customer service areas, providing a better assessment of performance and quickly identifying areas of deficiency.

Your feedback helped us identify key areas of improvement and develop a strategy to make material changes, improving your experience. We have the tools in place to track and measure our customer experience.

We are committed to giving you the customer experience you deserve.

Available when you need us with holiday and year-end extended hours

Chrysler Capital credit analysts will be working late, helping you close out 2016 with a BANG and ensuring your customers fulfill their holiday wish list!

Saturday, December 24, 2016

8 a.m. to 6 p.m. per the business center time zone

Sunday, December 25, 2016

CLOSED

Monday, December 26, 2016 – Friday, December 30, 2016

8 a.m. to 9 p.m. per the business center time zone

Saturday, December 31, 2016 – New Year’s Eve

8 a.m. to 9 p.m. per the business center time zone

Sunday, January 1, 2017 – New Year’s Day

8 a.m. to 8 p.m. per the business center time zone

Monday, January 2, 2017

8 a.m. to 9 p.m. per the business center time zone

Tuesday, January 3, 2017

8 a.m. to 11 p.m., CT, for all business centers

Testing for the new Dealer Statements has been in full gear with two business center locations. Nearing the final phase, Chrysler Capital is excited to announce that we are anticipating a national rollout in Q1.

On track for a Q1 2017 release, the Dealer Statement will allow dealers to:

• Review and verify monthly Chrysler Capital retail and lease funding amounts for both standard and commercial lines of business
• Review and verify monthly chargeback amounts requested from Chrysler Capital, specific to loan prepayments, repossessions, cancellations or unwinds
• Review and verify payments submitted by the dealer to pay requested amounts specific to loan prepayments, repossessions, cancellations or unwinds

Dealer Statements will be available through Chrysler Capital Dealer Website, via DealerCONNECT. Additional details, including official launch information and information regarding Dealer Statement training will be available soon.

Stay tuned for updates!

As we close the books on another year, a familiar saying comes to mind … “Time sure flies!” The 2016 chapter is rapidly coming to an end. So, we are taking this opportunity to thank you for the continued support and feedback you provided us throughout the year.

At Chrysler Capital, we value the relationships that we have with you, our dealer partners. With year-end around the corner, we are here to assist you. Extended holiday hours in our credit department and $500 flats help to ensure you have a BIG FINISH!

We look forward to achieving even greater things together in 2017.

Matt Eskolin and John Paterson

Senior Vice Presidents of Sales – Chrysler Capital

Use the Chrysler Capital Dealer Website to submit funding documents electronically. It’s easy! Simply log into DealerCONNECT, go to the Chrysler Capital Dealer Website and follow the steps below.

1. From the dashboard, click on Funding. OR you can select either the Discrepancy or Pending
   1. Funding takes you to every deal in a funding status within the time frame shown in the dropdown box.
   2. Discrepancy takes you to only the deals in a discrepancy status.
   3. Pending takes you to only the deals in pending status.
2. Select the deal for which you wish to upload documents by clicking on the appropriate application ID.
3. Click Upload or View Docs.
4. View items by clicking on the document in the Recent Uploads
5. To upload a document, click the dropdown to select the type of document you wish to upload.
6. Choose from the list from available document types.
7. Click Upload a file.
8. Select the file from your computer that you wish to upload.
9. Confirm your document has been uploaded indicated by the green notification.
10. View your document in the list of Recent Uploads.

Avoid funding delays today by submitting documents through the Chrysler Capital Dealer Website!

Utilize the following steps to complete a payoff via ChryslerDirect.com and receive expedited title service.

• Access ChryslerDirect.com. Enter the VIN and mileage to obtain the payoff amount.
• Click Proceed to Turn-In or Purchase Vehicle.
  
• Select Payoff Purchase from the dropdown menu. Click Continue.

• Confirm the vehicle information, including VIN, make/model and color. Click Continue.

• Confirm the vehicle’s condition by choosing the appropriate selection. Click Turn-In Vehicle.

• The Purchase Option Confirmation will populate. After reviewing the information on the screen, click Continue.

• Use the dropdown box to select your preferred method of payment.

• To print a confirmation of your purchase, click Print Vehicle Confirmation of Sale.
• To print an odometer statement, click Print Odometer.
• To return to the ChryslerDirect.com home page, click Return to Home Page.

Your purchase is now complete. The title will be processed and forwarded to your dealership.

Former president of Ally Financial William (Bill) Muir, was recently appointed as an independent director to the board of directors of Santander Consumer USA Holdings Inc. (“SC”).

During his previous tenure, Muir led Ally’s dealer financial services business. He was responsible for running the company’s global auto finance, insurance, vehicle remarketing and servicing operations.

Bill has deep automotive and consumer financial services experience, and we welcome him to the SC team.

Chrysler Capital is taking a close look at buy rates in comparison to the market. With a higher cost of funds, we are re-evaluating these costs to better align with the competition in the market. In an effort to be more competitive, Chrysler Capital has made several changes including reducing price in targeted segments. Our improved pricing model, currently being tested, will better align price with risk and return, providing more consistency with deal structure changes.

In addition, President and Chief Executive Officer Jason Kulas recently stated in our third quarter earnings press release, “We are finalizing a strategic agreement with Banco Santander to originate and flow prime and near-prime retail loan assets. This strategy should strengthen our overall relationship with Fiat Chrysler (FCA) and our Chrysler Capital volume, as well as our serviced-for-others strategy.”

Our pricing model changes along with our strategic partnership with Banco Santander will help us become more competitive and continue to serve our FCA US dealers as a full-spectrum lender.

Chrysler Capital is dedicated to our partnership with our FCA US dealers and will keep you updated as more pricing enhancements are implemented.

Recent lease-end enhancements have been established to drive loyalty and improve the customer experience. Below you will learn how our new wear and tear waiver and final bill inspection process can increase customer satisfaction at lease end.

Wear and tear waiver for loyal customers

Chrysler Capital is actively looking for ways to promote customer retention and create a stress-free lease-end experience. To increase loyalty in situations where lease customers have incurred small excess wear amounts, Chrysler Capital has implemented a new loyalty wear and tear waiver specifically for customers re-leasing through Chrysler Capital.

The loyalty waiver applies to excess wear and tear charges totaling no more than $250. Any wear and tear charges exceeding $250 will not be eligible. Likewise, any charge for mileage overages is also not eligible.

Since August 1, 2016, when the wear and tear loyalty waiver was implemented, Chrysler Capital has waived approximately $85,000 of wear and tear fees on accounts with total wear and tear charges less than $250.

Reducing final bill discrepancies

Dealer feedback was provided that a solution needs to be implemented to reduce the volume of customer complaints around inaccurate excess wear and tear charges. As a result, the Chrysler Capital Allegiance Team conducted a review of completed inspections, comparing them to auction condition reports.

Discrepancies were thoroughly reviewed during inspection calibration meetings held with SGS and AIM Inspections. Additionally, a new process was established for the Quality Control Team to audit all accounts reporting excessive damage amounts. If amounts reviewed do not have quality images that clearly show the damages, those damages will be removed from billing. We have informed our inspection vendors of our expectations for documenting and photographing damage, wear and tear.

Effective mid-July, the Quality Control Team’s audits have resulted in more than $60,000 in adjustments. Chrysler Capital is committed to improving the customer experience and continuously auditing the inspection vendors.

Our goal is to fund contracts as quickly as possible. With your help, we identified areas of improvement in the speed of funding and we responded to this issue by creating a new internal process for managing employee inventory workflow. Since the implementation of this new funding process, we have seen a significant increase in the number of funded deals per day:

• Retail deals funded per day in October increased to 40% of total contracts in-house, up from 32% in September
• Lease deals funded per day in October increased to 49% of total contracts in-house, up from 39% in September

Speed up your funding with eContracting!

eContracting is available when qualified retail customers are submitted through RouteOne.* Get faster funding when your retail installment contracts are electronically submitted and accepted!

Getting started is easy:

1. Subscribe to eContracting in RouteOne
2. Order signature pad from provider of your choice OR download RouteOne’s mobile app specifically for eSigning
3. Download signature pad driver from RouteOne
4. Set up user permissions in RouteOne for eContracting

For quick funding through eContracting, ensure that your deal has not changed since contracting.

Chrysler Capital is currently working to make eContracting available to all dealers. As we expand eContracting, your Dealer Relationship Managers will keep you updated on new opportunities to take advantage of this time-saving tool.

We value your time

Follow these best practices to avoid funding delays and re-contracting.

Items to review for accuracy prior to submitting your contract:

• The order of applicants
• Down payment type (cash/trade/rebate)
• Confirm eligible rebates on DealerCONNECT for incentivized offers
• Front end advance (including ALL taxes)
• Approved backend products and amounts
• Approved vehicle, including trim and VIN
• Tier 5 approvals not compatible with retail consumer cash

Make sure that your contract matches your approval!

*Not available in Arkansas.

Sometimes having to learn another software program can seem daunting. That’s why we’ve created this “cheat sheet” for grounding vehicles in ChryslerDirect.com.

Steps for completing each ChryslerDirect transaction are outlined below. As you can see, most have just three, simple steps.

• Market Value Price
  • Select Proceed to Turn-in or Purchase Vehicle
  • Click on Market Value purchase
  • Complete the screen/fields as prompted, including payment to ChryslerDirect
• Dealer Payoff
  • Select Proceed to Turn-in or Purchase Vehicle
  • Click on Payoff Price
  • Complete the screen/fields as prompted, including payment to ChryslerDirect
• Dealer Buyout
  • Select Proceed to Turn-in or Purchase Vehicle
  • Click on Dealer Buyout
  • Complete the screen/fields as prompted, including payment to ChryslerDirect
• Dealer Buyout at Market Value Price
  • Select Proceed to Turn-in or Purchase Vehicle
  • Click on Dealer Buyout + Market Value Price
  • Complete the screen/fields as prompted, including payment to ChryslerDirect
• Ground Lease Return
  • Select Proceed to Turn-in or Purchase Vehicle
  • Click on Grounding Vehicle
  • Complete the screen/fields as prompted (vehicle will be scheduled for transport)
• Early Termination
  • Select Proceed to Turn-in or Purchase Vehicle
  • Click on Early Term
  • Complete the screen/fields as prompted
• Customer Purchase
  • No action on ChryslerDirect is required

If you have additional questions regarding the ChryslerDirect process, contact the Chrysler Capital Dealer Allegiance Team at 855.569.9023.

Chrysler Capital values your time. Follow these best practices to avoid funding delays and re-contracting.

MAKE SURE THAT YOUR CONTRACT MATCHES YOUR APPROVAL!

Double-check these items for accuracy prior to submitting your contract:

• The order of the applicants
• Down payment type (cash, trade, rebate or a combination)
• Confirm eligible rebates on DealerCONNECT for incentivized offers
• Front end advance, including ALL taxes
• Approved backend products and the amount for each
• Approved vehicle, including trim and VIN
• Tier 5 approvals not compatible with retail consumer cash

When it comes to all things related to the lease-end process, the Chrysler Capital Allegiance Team is available to assist throughout the process.

Do you or your customer need a payoff quote? We can help with that.

Dealer buyout quotes that include any outstanding amount, including remaining payments, can be obtained at any time during the lifetime of a lease. And lease payoff quotes are available when customers have less than 90 days remaining on their current lease. Call the dedicated Dealer Allegiance Line at 855.569.9023 for fast and courteous service.

If your customer is inquiring about a payoff, we are more than happy to provide a payoff quote at any time during the lease period. Simply have them call the Customer Allegiance Team line at 855.383.0558 and we’ll get them the information they need.

Payoffs are just the beginning.

The Dealer Allegiance Team is also your first point of contact when you have questions regarding the grounding process, transport timeframes and all other end-of-lease questions or concerns.

Likewise, your customers can enlist the assistance of the Customer Allegiance Team for anything related to lease end.

The Chrysler Capital Allegiance Team is here for you, committed to making the lease-end process as smooth and hassle-free as possible, while providing world class customer service.

Unlike identity theft, a synthetic identity combines an array of credentials, both fabricated and authentic, to create an artificial identity with no real person attached to it. While some, or all, of the information could be real, the combination of SSN, birth date, address and phone number do not match a real person.[1]

Some red flags to be aware of as you complete a credit application and review the credit bureau may include:

• Applicant who does not remember his/her SSN
• In-file date of the SSN on the credit bureau is discrepant for the age of the applicant
• Applicant’s personal information on the credit bureau does not match the application
• Credit bureau contains only trade lines that have recently been opened
• Trade lines show applicant as an authorized user
• Multiple instances of the SSN being used in Dealertrack/RouteOne, but has different names associated with it
• Proof of income reflects a different SSN
• Applicant is using a Credit Privacy Number (CPN – sometimes referred to as a Credit Profile Number) in lieu of an SSN
• Social Security card printed after September 2007 that reflects the name on one line (cards printed after September 2007 have the last name printed on a second line – for more information regarding this and other updates, visit the Social Security Administration website)

When in doubt, check it out! The Fraud Investigations Department is dedicated to helping you prevent fraud. For more information on SSN fraud prevention please visit SSA.gov.

If you have questions and/or assistance regarding a suspicious identity situation please call the Fraud Investigations Department at 855-541-7716.

[1] “The Long Con: An Analysis of Synthetic Identities.” id: analytics. Published October 2014. Accessed 10/16/2015. http://consumerbankers.com/sites/default/files/2014-12-10%20White%20Paper%20-%10ID%20Analytics.pdf.

It’s that time of year again – yes, it’s time to book out new 2015 model year vehicles.

The great news is, Chrysler Capital is extending the use of dealer invoice(s) on select vehicles:

• New 2015 Jeep_® Grand Cherokee – continue using dealer invoice through September 30, 2016!
• New 2015 Ram ProMaster City® – continue using dealer invoice through July 31, 2016!

It’s important that all new 2015 vehicles except for the Jeep Grand Cherokee and Ram ProMaster City are booked out and the appropriate book value is used for contracted deals.

Please contact your Dealer Relationship Manager with any questions regarding whether to use book or invoice on new 2015 vehicles.

Stay tuned for more News and Noteworthy items from you Chrysler Capital team.

Have you heard? You can now earn up to 1 percent participation on applicants approved and contracted through the Chrysler Capital Nonprime Subvented APR Program.

Already a great program with a comprehensive list of eligible vehicles, competitive rates and flexible terms, this program enhancement provides even more reason to choose Chrysler Capital every time.

Eligible Dates: May 3, 2016 – May 31, 2016

Program features:

• Dealer participation up to 1 percent or flats ranging from $150 to $350
• Rates starting at 3.9% APR
• Terms up to 75 months
• $0 dealer discount fee

Eligible customers:

• FICO scores ≤ 640

Eligible vehicles:

• 2016 Chrysler 200 (excludes LX)
• 2015 and 2016 Dodge Dart
• 2016 Dodge Journey
• 2015 and 2016 FIAT^® 500L
• 2015 and 2016 FIAT 500HB
• 2015 and 2016 FIAT Cabrio
• 2016 Jeep_® Patriot
• 2016 Ram 1500 Express, Tradesman, Outdoorsman, Big Horn, Lone Star and SLT

Contact your Dealer Relationship Manager with questions regarding this exciting update.

It’s a great time to take advantage of extended terms and turn your used-car buyers into new-car owners! With a variety of great FCA vehicles to choose from, your customers could be driving home today in the car, truck or SUV of their dreams.

For the month of April 2016, eligible tier 5 customers could qualify for 75-month terms on select vehicles.

With rates starting at 3.9%, together with extended terms, payments are more affordable than ever.

What are you waiting for? Send all your applications to Chrysler Capital and let’s get qualified applicants on the road in a new FCA vehicle.

Effective dates                       04.05.16 – 05.02.16

Nonprime program rates     3.9%, 5.9%, 7.9%, 9.9%, 11.9%, 13.9%, 15.9%, 17.9%, 19.9%

Terms                                     Up to 75 months

Eligible vehicles                     2016 Chrysler 200 (excludes LX), 2015 and 2016 Dodge Dart, 2016 Dodge Journey, 2015 and 2016 FIAT 500L, 2015 and 2016 FIAT 500HB (including Abarth), 2015 and 2016 FIAT 500 Cabrio (including Abarth), 2016 Jeep Patriot, 2016 Ram 1500 (Express, Tradesman, Outdoorsman, Big Horn, Lone Star and SLT)

Eligibility for rates starting at 3.9% is based on deal structure and credit quality.

Contact your Dealer Relationship Manager with questions regarding this limited-time offer!

Chrysler Capital’s Preapproved Direct Mail Program is a winning strategy.

Collaborate with us to target consumers in your designated area who meet or exceed Chrysler Capital’s preapproval criteria. You choose how many pieces of mail you would like to distribute and we’ll send a personalized letter with quick, easy instructions.

Program highlights:

• 5,000 and 10,000-piece mail packages
• Personalized letters designed to drive targeted consumers to your dealership
• Leads automatically pushed to email or CRM
• A.P. approved
• D.I. eligible
• FCA supported and approved

The enrollment deadline for the May preapproval direct mailer is April 15, 2016. The letters are scheduled to arrive in homes the week of May 16, 2016.

To register for this mailer, complete the enrollment form located on the Chrysler Capital Dealer Website via DealerCONNECT and fax it to 800.789.9312 or email ccapmailevents@supportcenter.net.

The Dealer Advocacy team supports Chrysler, Dodge, FIAT^®, Jeep_® and Ram dealerships in addressing operational questions and issues pertaining to Chrysler Capital.

Do you have questions or want to provide feedback on how we’re doing?

Our dedicated staff is trained to:

• Listen to your feedback
• Assist in resolving an issue
• Report back to Chrysler Capital decision makers

Some of our most frequently reported items include:

• Participation/flat shortage
• Customer service concerns
• Post funding issues – fees or proceeds
• Compliments or complaints
• Suggestions

Our convenient feedback portal is available on the Chrysler Capital Dealer Website via DealerCONNECT. Simply log in to submit a question or concern at a time when it is most convenient for you and we’ll promptly respond.

Or contact us directly between 8:00 a.m. and 6:00 p.m., CT, Monday through Friday.

Phone: 855-541-7746

Email: dealeradvocacy@chryslercapital.com

Chrysler Capital is continuing its interactive and engaging lease webinar series withChrysler Capital Leasing: Navigating the Lease-End Process.

The next installment focuses on the dos and don’ts of the lease-end process. Learn to easily navigate through this simple process to ensure you are maximizing opportunities as well as providing a seamless experience for customers.

After successful completion of the webinar, you to confidently understand the lease timeline and responsibilities for both dealer and customer, identify opportunities during the lease-end process, and use ChryslerDirect.com effectively. It is open to all dealership personnel who will benefit from understanding the opportunities created by the Chrysler Capital Lease Program.

The first session will be held on Wednesday, March 23, 2016, at 10 a.m. (CT) and thesecond session will be on Thursday, March 24, 2016, at 12 p.m. (CT).

Contact your Dealer Relationship Manager for more information.

From March 5, 2016 to April 4, 2016 eligible tier 5 customers could qualify for terms up to 75 months on 2015 and 2016 Ram 1500 (Express, Tradesman, Outdoorsman,Big Horn, Lone Star and SLT) and 2015 Chrysler 200 (excludes LX).

Take advantage of these extended terms to turn more used car buyers into new car owners.

Eligibility for rates as low as 3.9% APR and up to 19.9% APR is based on deal structure and credit quality.

Contact your Dealer Relationship Manager with questions regarding this limited-time offer.

Recently, and for the third year in a row, U.S. News and World Report named the Ram 1500 the Best Full-size Truck for the Money.

“At Ram, we set out to create the best trucks in the market and this award from U.S. News acknowledges the positive quality and value equation of our Ram 1500,” said Mike Manley, head of Ram Truck Brand, FCA Global.

Our goal at Chrysler Capital is to provide more customers with the opportunity to have a best-in-class ownership experience when they qualify to purchase a new 2015 or 2016 Ram 1500. The continued success of the Nonprime Subvented APR Program is allowing us to do just that.

We are excited to announce that, for the month of February, the 2015 and 2016 Ram 1500 Express, Tradesman, Outdoorsman, Big Horn, Lone Star and SLT have been added to the lineup of eligible vehicles. In addition, rates are now starting at 3.9% APR.

Don’t forget all of the other great program features:

• Rates starting at 3.9% APR
• Terms up to 72 months
• Applicants with FICO scores <= 640
• Flats ranging from $150 to $350
• $0 dealer discount fees

Send us your applications and let us help you put your truck customers in the trucks they love.

To show our appreciation, we are wrapping up 2015 with $500 flats.

Beginning Friday, December 18, 2015, through Monday, January 4, 2016, FCA US dealers can collect $500 flats on ALL retail, incentivized, tier 1-3 deals contracted through Chrysler Capital. Finish the year strong with great deals for your customers and extra cash in your pocket.

It’s that simple.

In addition, holiday hours have been extended on key dates to ensure we are here to help you put deals together:

DECEMBER 28-30, 2015 AND JANUARY 1, 2016

8 a.m. to 9 p.m., per the business center time zone

DECEMBER 26, 2015, JANUARY 2 AND JANUARY 4, 2016

8 a.m. to 11 p.m. CT for all business centers

Finally, on January 4, 2016, the last selling day of 2015, a Chrysler Capital Credit Manager will be present in each of the nine buying centers, available to make on-the-spot buying decisions until the close of business.

Model year ’15 and ’16 Chrysler 200 has joined the team!

The instant success of the Nonprime Subvented APR Program already allowed us to grow the lineup of vehicles offered by adding the award-winning Chrysler 200. Customers with a FICO of 640 or below can now drive off in style when they choose from the Chrysler 200, Dodge Dart or Jeep Patriot.

Your approved nonprime customers will benefit from program features such as:

• »  Rates starting at 5.9% APR
• »  Terms up to 72 months
• Additional program incentives include flats ranging from $150 to $350 and $0 dealer discount fees.

Take advantage of everything this program has to offer when you submit all of your nonprime applications to Chrysler Capital.

FCA and Chrysler Capital are partnering to provide customers with the best possible rate on new Dodge Darts and Jeep Patriots during October.

The all-new Nonprime Subvented APR Program features

• Rates starting at 5.9% APR
• Terms up to 72 months
• Flats ranging from $150 to $350
• $0 dealer discount fees

Expanding the Chrysler Capital tier structure to seven tiers, here’s a snapshot of how it looks:

What’s in it for you?

• No discounts – with only a $99 assignment fee, increased net checks mean increased profitability for your dealership.
• Increased flats – earn up to $350 per unit.
• Lower payments – close your customers faster and easier when you present lower payment options.
• Simplicity – all you need to do is continue submitting applications.

Now that you know a little something about the program, let’s get started.

The Nonprime Subvented APR Program is currently in effect and all you need to do is send us your apps! Simply submit applicants with FICO scores of 640 or below on a new Dodge Dart or Jeep Patriot. We’ll review the application and send you back the results. It’s as simple as that!

When it comes to helping you drive sales, we know one of the best things we can do is to be available. That’s why we ensure Chrysler Capital buying hours are extended on key dates.

For the remainder of 2015, we’ve further extended our buying hours. On the final day of VGP Fast Start and month-end sales close during October, November and December, the Credit Department will be open and taking calls until 11:00 p.m. CT. If you need to speak with us, we’ll be here.

Send us all your applications. We want your business!

At Chrysler Capital we recognize that you are the first line of defense in identifying suspicious activity.

Recently, questionable finance transactions at two different FCA dealerships were halted thanks to the careful actions of the people at both locations. Landers CDJR, in Benton, Arkansas, and Caldwell CDJR in Columbus, Ohio, both took the necessary steps to review the information they had on hand, gain assistance from the proper authorities and take the appropriate measures when they recognized red flags on two separate transactions.

Each of the vehicles was either retained or recovered, resulting in thousands of dollars in savings.

Familiarizing your entire team with what to look for when such situations arise is a great start to deterring things like identity theft and financial fraud. The Federal Trade Commission (FTC) outlined many of the most common items to watch for, including those listed below:

• Fraud or active duty alert present on applicant’s credit report
• Applicant’s loan application demographics do not match their credit report
• Credit report indicating pattern inconsistent with person’s credit history:
  • Increase in volume of inquiries to obtain credit over 90-day period
  • Unusual number of recently established credit relationships
  • Account(s) closed because of abuse of account privileges
• Applicant’s government-issued identification looks altered or forged and photo does not match person
• Identified trend that unrelated applicants are using same addresses or telephone numbers on loan applications
• Person purposefully omits required information on application and does not respond to calls regarding incomplete application
• Person who cannot provide authenticating information beyond what is generally available from wallet or credit report — i.e., cannot answer identity challenge question or provide paystub

For further information visit FTC.gov, contact the Chrysler Capital Fraud Risk Department at 855-541-7716 or your Dealer Relationship Manager.

Congratulations and thank you to both Landers CDJR and Caldwell CDJR for a job well done!

Do you have customers anxiously waiting to upgrade their current vehicle? If their lease expires between October 1, 2015, and January 2, 2016, now is the perfect time to help them pull ahead into a new vehicle!

We are excited to support FCA’s Lease Pull Ahead Program.

With up to $1,500 in bonus cash to apply toward a new lease, there is no better time than the present.

But time is running out! This offer is only good through August 31, 2015.

What if you could put your dealership name in the hands of 5,000 highly targeted consumers within a specified area? What if those consumers were preapproved for financing? And what if you could do all of this with minimal effort?

That’s where we come in.

Chrysler Capital’s Direct Mail Program is designed to put the name of your dealership in the forefront of consumers’ minds.

Using demographic information you provide, we pull a list of consumers who meet the following criteria:

• 550-700 FICO scores
• 30 months paid on open auto loan
• If no open, a paid auto in last 12 months
• No bankruptcies
• No repossessions

The program features items such as:

• Preapprovals from Chrysler Capital
• Interactive voice response phone system
• Leads sent to your CRM in real time
• PAP approved (co-op eligible)
• EDI (bill your parts account electronically)

With a one percent response rate, the Chrysler Capital Direct Mail Program has proven results. Participating dealers average 13 additional units in the month following a mail drop.

For more information about the program, talk to your Dealer Relationship Manager.

To enroll in the next mailing, email CCAPMAILEVENTS@SUPPORTCENTER.NET or call 888-223-3997.

Chrysler Capital values your time and wants the funding process to be as quick and seamless as possible. Please take a moment to review the lease funding tips below to avoid delays.

For all SRT units, including Viper:

• The cost to purchase miles upfront on all SRTs is $0.40 per mile. Excess mileage on SRTs at termination is $0.50 per mile.
• Please review the invoice for a gas-guzzler tax. If present, the amount needs to be deducted from the MSRP before any residual calculation.

For Sign & Drive leases:

• The payment is prorated by adjusting the money factor
  • 24-month adjustment is .00063
  • Adjustment for 25-48 months is .00029
  • Please refer to the rate sheet for more information.
• Full payment must be displayed on the contract in sections 2a and 5b.
• The first month’s payment must be disclosed in the rebate and non-cash section.

For manual transmission units:

• Please validate the make, model and trim against RVL Guide.
• If the unit is not on the list, always deduct two points from residual.

If you have any questions, please contact your Dealer Relationship Manager.

We are excited to begin the second half of 2015 by sharing with you a few thoughts from Jason Kulas, Santander Consumer USA’s new CEO.

Today begins a new chapter for SCUSA and Chrysler Capital, and we start this journey from a position of strength. We have exceptional leaders, industry-leading best practices and the support of Santander. Companies evolve and SCUSA has long had a succession plan in place to ensure stability amidst change. The transition to our new roles has been seamless, and from an operational perspective it’s business as usual.

Second, I want you to know that your voice matters. In the coming months I will be attending events, including the Dealer Experience, and I look forward to discussing ideas for how we can continue to make Chrysler Capital better for our dealers and our customers.

We sincerely thank Tom Dundon for his many years of service as he begins a new chapter while continuing to serve as an adviser to Santander Consumer USA. Tom’s decision to remain on the SCUSA board and serve as a senior adviser is a testament to his ongoing confidence in the company he built over 20 years.

Always looking for better ways to drive business, Chrysler Capital is developing programs that bring customers through your doors.

With a conversion rate of 34 percent, Chrysler Capital’s Prequalification Program has proven an effective and useful tool to drive incremental sales.

Currently available on each of the brand websites, interested consumers are completing an online form to find out how much they can finance through Chrysler Capital. The form is secure, brief and does not require a full SSN. This makes completing it on the run, from any computer or mobile device quick and easy for people on the go.

Once the consumer has received a response with our maximum finance amount, as the selected dealer, the information is forwarded to your CRM. It’s also available in the Leads section of the Chrysler Capital Dealer Website via DealerCONNECT.

In addition, the Chrysler Capital Online Application Program continues to provide enrolled dealers with positive results. This free resource converted at an astounding 53.8 percent during the first quarter of 2015.

With over 70,000 applications generated during the first half of the year, and an 83 percent preapproval rate, this program is driving qualified leads in your direction.

On July 1, 2015, FCA launched a new customer transportation program allowing dealers to more easily provide alternative transportation for customers while their vehicle is being serviced. The program enables dealers to create a better customer experience and be more competitive with other OEMs.

CCAP is excited to support this program with hassle-free dealer financing in the form of retail purchases through the CCAP Commercial Team. Please see DealerCONNECT for availability and compatibility.

Some benefits of the collaborative program include:

• All new 2015 FCA vehicles purchased from July 1 – Dec 31, 2015 are eligible, excluding:
  • Dodge Charger SRT
  • Dodge Challenger SRT
  • Viper SRT
  • Dodge Charger Police
  • Jeep Grand Cherokee SRT
  • FIAT 500E
  • Ram Cab and Chassis
• Easy to apply through RouteOne and Dealertrack utilizing the CCAP program
• No credit line needed up to $250,000

Please contact your Commercial Sales Manager for additional information or view the complete program rules on DealerCONNECT.

Commercial Underwriting Main Line 855.541.7744

Obtaining lease payoff and lease dealer buyout information has never been easier. Both are now available 24/7 on the Chrysler Capital Dealer Website via DealerCONNECT.

Simply log in to the Chrysler Capital Dealer Website, make your selection from the Tools drop down box and then use the customer’s account number, SSN or VIN to access the information.

Once the requested information is displayed, there is also a print function for your convenience.

When you obtain a lease payoff, it will include the contracted residual, any remaining payments, the purchase option fee and any additional fees due. Upon receipt and processing of the funds, the title is then released to the dealer. (Important note – lease payoffs should not be processed through Chrysler Direct.)

Chrysler Capital’s dealer buyout option offers the ability to pull customers out of leases early to put them into a new FCA vehicle. Early termination fees are waived, the dealer agrees to make the remaining payments and the grounded vehicle is then sold through Chrysler Direct or an auction. (Important note: lease buyouts must be grounded through Chrysler Direct.)

The customer remains responsible for any outstanding items, including excess wear, over mileage and disposition fees. (Disposition fee may be waived if the customer leases a new FCA vehicle through Chrysler Capital.)

Check out this valuable, timesaving tool now available on DealerCONNECT!

Since its inception two years ago, Chrysler Capital has been committed to providing world-class service to all FCA dealers and customers.

While we continue to make progress toward that ultimate goal, dealer feedback has been consistent – we have made significant progress over the last 18 months and our trajectory continues to be positive. In fact, the most frequent question we’re now being asked is when we plan to introduce a program that rewards supportive dealers.

Good news – we’re almost ready.

Over the next few months, you’ll be hearing more about this program from your Dealer Relationship Managers (DRMs). Our plan is to communicate the program and benefits and then provide dealers with the opportunity to participate over the course of subsequent months.

Our desire is that all our dealer partners make the choice to develop a strong relationship with us. Nothing gives us more satisfaction than partnering with you to help increase your sales and profits.

Prior to the launch date, we will provide sufficient notice of the program’s criteria and where the dealer currently sits in relationship to those criteria. We will also discuss the choices you can make to overcome hurdles. This will allow everyone the ability to hit the targets should you so choose.

Your DRM will be your point person to discuss the process once it’s rolled out. More details will come once everything is finalized. In the meantime, we look forward to continuing to support each and every one of you and grow our businesses together.

Make it a great month!

Chrysler Capital preapproved direct mail provides a targeted conquest-marketing product that is adding incremental sales for participating dealers.

Reaching out to a highly targeted customer profile, dealers who enroll in the program average 50 qualified leads per mailer and 10 additional units.

Recent preapproved direct mail highlights

• 210 preapproved campaigns have run so far this year
• Sales match results are in for the January mailer; two dealers sold over 20 cars
• At 43 dealers, May’s mailer recorded the largest enrollment so far

Contact your Dealer Relationship Manager to find out more about taking advantage of the Chrysler Capital direct mail program for targeting consumers in your area.

Assisting in driving incremental sales was Chrysler Capital’s primary focus during the 2015 tax season. One of the best ways to do so was to center our attention on credit-challenged applicants. Thus, was born the Cruise into Tax Season program.

Proven to be a great success, the number of tier 5 funded contracts increased month-over-month, for a total of 17,958 during the February-April tax season. In addition:

• Chrysler Capital approved 91 percent of the tier 5 applications that were received
• 6,715 used vehicle applications were converted new vehicle sales at the buy desk
  • 90% of those apps had a <650 FICO
• Patriot tier 5 fundings increased 520% in the first month
  • Growth continued through March, increasing an additional 13 percent
• Compass tier 5 fundings increased 498% in the first month
  • The lift was sustained through March and saw a supplemental increase of 26 percent

Chrysler Capital will continue to buy aggressively in the subprime space for the spring and summer selling seasons.

Our goal is to continue helping drive incremental sales across the entire credit spectrum. We’ve rolled out great low rates on some of FCA’s best selling vehicles. Unlocking spring savings on the Chrysler 200, Ram 1500 and Dodge Dart, qualified customers can drive away with 0% APR for 60 months. Depending on the vehicle, Chrysler Capital Bonus Cash or bonus cash may also be available.

Make sure to check out these great national incentives, as well as all of our regional offers on DealerCONNECT.

Plus – 50% discount* on transportation through May 31, 2015

Are you looking for Chrysler, Dodge, FIAT, Jeep® or Ram vehicles? Search online at Chrysler Direct – now featuring Chrysler Capital inventory exclusively for Fiat Chrysler Automobiles (FCA) franchise dealers.

Wide selections of one-owner, retail-ready units are available from Chrysler Capital, with more cars, trucks and SUVs added daily. It’s never been easier to acquire the inventory you need to keep your lot stocked.

*50% transportation discount offer

From May 1-31, 2015, all off-site Chrysler Capital vehicles purchased from Chrysler Direct are eligible for 50% off transportation costs, up to $200, when CarsArrive is the selected form of transport.

• Offer valid on Chrysler Capital vehicles purchased between May 1-31, 2015 only
• Vehicles must be purchased from Chrysler Direct
• Chrysler Capital vehicles located at an ADESA auction location are NOT eligible
• Must select CarsArrive transport during checkout
• 50% discount, up to $200, will be reflected at checkout

Questions? Contact Chrysler Direct at 480.556.5242 or ChryslerDirectSupport@openlane.com.

If you haven’t used the Rehash Calculator to restructure a deal yet, you don’t know what you’re missing. You can communicate with your buyer, print a decision and/or update a deal just by logging into your computer.

When you’re working an after-hours deal and need to change the structure, you don’t have to wait until the next day to obtain a new approval. Use the Rehash Calculator to make the necessary updates and submit your request. As long as the updated structure is within credit guidelines, you can get a final approval for your customer.

Adding an extended service contract is quick and easy when you use the Rehash Calculator. Once you’re in the deal, add the requested amount and submit it for approval. Again, as long as the request is within credit guidelines, you will receive a final approval for the update.

Easy to use and available 24/7, the Rehash Calculator is your convenient, one-stop shop when financing with Chrysler Capital.

Your Dealer Relationship Manager can answer any questions you may have about how to best utilize this useful resource in your dealership.

The Chrysler Capital Allegiance Team addresses the needs of FCA dealers, making the lease-end process as quick and easy as possible.

Equipped with a dedicated dealer phone line, the Allegiance Team is your first point of contact to help you facilitate dealer payoffs, dealer buyouts, vehicle grounding, vehicle purchase, vehicle transport and all other lease-end related activities.

In addition to guiding dealers through a smooth lease-end process, the Allegiance Team also serves as the customer’s lease-end coordinator. Just a few of the team’s many responsibilities include:

• Sending customer lease-end guides
• Driving customers to the originating dealer
• Receiving inbound calls regarding end-of-term lease options and questions
• Organizing the end-of-term inspection process
• Assisting dealers with grounding, payoffs and buyouts
• Managing the lease inventory sales process
• Managing the end-of-term billing process

Today, our Allegiance Team continues to grow and refine processes for real-time support of your dealership’s lease-end initiatives. We want to help you get your customers into their next FCA vehicle at your dealership.

Contact the Chrysler Capital Allegiance Team today!

Electing to receive ACH payments from Chrysler Capital ensures the timeliest delivery of funds for your purchased contracts. If you are not currently enrolled to receive your funds via ACH, the updated form is located on the Chrysler Capital Dealer Website via DealerCONNECT.

(Please note – this form is for dealer use only and should NOT be used to enroll customers in Auto Pay.)

The Chrysler Capital Dealer Website via DealerCONNECT is your best source for the most up-to-date forms, guides, incentive flyers, addendums, dealer agreements and the financing handbook.

Have you ever presented lease options to your commercial customers only to get shot down because they drive too many miles or are skeptical of wear and tear? Chrysler Capital is offering an open-ended lease alternative that puts those concerns to rest – Chrysler Capital Commercial TRAC leasing.

Wait – before you shake your head and move on to the next page, take a moment to consider the advantages of a TRAC lease:

• No security deposit
• No excess mileage charges
• No wear and tear
• Flexible structures – the ability to fulfill an applicant’s requirements with as low as 1% residual

Any consumer who utilizes a vehicle for business purposes at least 51% of the time is a candidate for a TRAC lease. In addition to the benefits listed above, choosing a TRAC lease over traditional financing could have substantial tax advantages for those using a sophisticated tax strategy. (An applicant should check with a tax professional to determine what, if any, tax benefits may apply.)

How does TRAC leasing benefit you?

• Potential for dealer markup
  • Acquisition fee can be marked up as much as $300, as per state rules and regulations
  • Money factor can be marked up as much as 0.00073
• Provides a competitive advantage over others who don’t offer TRAC leasing as an alternative to traditional financing
• Commercial upfits are residualized
• Quicker buying cycle with repeat business to your dealership

TRAC leasing with Chrysler Capital is easy to get started. Just submit the application through Dealertrack or RouteOne, selecting the TRAC lease option. If approved, structure your contract using your current DMS system (order the Chrysler Capital TRAC Lease form SAN-MVL-COMM [TRAC] 12/4/2014). Sign your customer on the Chrysler Capital TRAC Lease Contract and submit the deal for funding.

We’ve carefully outlined the step-by-step process in our TRAC Lease Program Guide (available on the Chrysler Capital Dealer Website via DealerCONNECT).

During the busy tax season, you may see an increase in thin-file applicants. Chrysler Capital has enhanced its program to help your thin-file customers get approved.

Thin files typically have less than four trade lines on their credit report. Getting an approval for a thin-file applicant can be a challenge. But with the right structure, Chrysler Capital can make the impossible, possible.

Help Chrysler Capital give you the best possible calls on your thin files. The ideal structure would consist of:

• 12% or less PTI
• $1,000 or more cash down or trade equity
• 100% or less LTV

Thin-file applicants are six times more likely to default on their auto loan. So, submitting the right structure keeps your customers in their cars and money in your pocket.

Our approvals are at their highest levels in years. Take advantage of this opportunity and let us take a look at all of your thin-file applications.

Have questions? Check with your Dealer Relationship Manager.

Backend product taxes will no longer be included in your line 3 LTV! Result – Faster funding with fewer discrepancies.

Previously, backend product taxes were included in line 3, sometimes causing the deal to change and be repriced in funding. Our new process will remove backend product taxes from line 3 to ensure a quick and seamless funding experience.

Short-term, our funding team is manually processing the backend tax adjustment to line 3, so please contact our funding department or speak with your Dealer Relationship Manager if additional fine-tuning is necessary. Our long-term solution will be to automate this process.

Funding Department

By email               funding@chryslercapital.com

By phone             855.976.9766

Thank you for continually providing feedback to help us improve the Chrysler Capital dealer experience.

The Chrysler Capital Operational Training Team has been on the road during 2014, conducting Chrysler Capital Lease Workshops around the country. In addition, the team has designed webinar workshops to make attendance more accommodating for busy schedules.

Recently, the audio and PowerPoint presentation from the most current webinar session was posted on the Chrysler Capital Dealer Website. Now you can access them at your own convenience.

To get to the webinar, log in to the Chrysler Capital Dealer Website, via DealerCONNECT. From the Docs & Training tab, click on Training.

If you’ve never been to the Training site before, take a moment to check out some of the informative pieces the CCAP media team has posted here for you. Feel free to stop back by later if you don’t have time now. They’ll be here waiting for you.

Before starting the audio portion of the lease-end webinar, be sure to download the PowerPoint presentation so you can go through the slides as the presenters are speaking.

If you would like more information regarding any of the workshop opportunities offered by the CCAP Operational Training Team, or if you have additional questions regarding the lease-end process, contact your Dealer Relationship Manager.

September was an exciting month at Chrysler Capital as we hosted our first Dealer Experience event at our downtown Dallas offices. Personnel from several local and nearby dealerships attended, gaining the opportunity to get an inside look at CCAP.

Kicking things with a welcome from EVP Rich Morrin, the day got off to a great start.

Feedback regarding the event was good. Those in attendance found both the information provided and the open-discussion design of the meeting useful.

“I thought it was a good format and great insight into the behind-the-scenes of CCAP.”

“I think this was a great experience. Definitely see the benefit…”

The day wrapped up with President and CEO Tom Dundon stopping by to say hello and spend some time talking with those in attendance.

Are you interested in attending a future Dealer Experience event? If so, please contact your Dealer Relationship Manager.

Having a way to go is always better than a decline…we’re providing you with an option.

Beginning October 15, 2014, when a Chrysler Capital application is declined, it will automatically feed through to Santander Auto Finance (SAF). You will no longer have to manually submit the deal to SAF after the decline is received.

Important items to know:

• Your updated SAF callback will include a new app ID and contact information for your SAF credit analyst
• Only retail applications will pass through to SAF
• Pass through applications will not be eligible for Chrysler Capital incentivized rates, Bonus Cash or Flex Cash
• Dealers must have a signed, active SAF dealer agreement in place to fund deals via the pass through
• The pass-through feature is available on both Dealertrack and RouteOne

With a SAF approval, the ball is in your court.

For more information, contact your Dealer Relationship Manager.

As Chrysler Capital leases near maturity there may be customer interested in terminating their leases prior to the maturity date. While paying off the lease account is one way to accomplish this, to maximize opportunities Chrysler Capital has expanded the options for handling lease terminations when payments remain due.

We now offer a Dealer Lease Buyout Option, allowing dealers the ability to pull customers out of leases early in order to put them in a new CJDRF vehicle.

The Dealer Early Lease Buyout is exclusive to Chrysler Group dealers and is different from a Customer Early Termination. Below are some of the differences:

Customer Early Termination – If a customer wishes to terminate their lease more than90 days for the maturity date without paying off the account, the customer is responsible for the liability outlined on the lease contract. This liability may include a vehicle return fee, an early termination fee, all unpaid or past-due amounts, official fees and taxed and the adjusted lease balance. No inspection is necessary under this option Once the vehicle is sold at auction the proceeds from the sale will be applied to the liability owed by the customer, if applicable, and a final bill will be sent.

Dealer Early Lease Buyout – Using this option, the account will be treated as a matured lease; any applicable vehicle returna and early termination fees are waived. The dealer agrees to make the remaining payments due. The customer will remain responsible for excess mileage and wear charges as well as the disposition fee and any miscellaneous fees incurred by Chrysler Capital while the vehicle was in the customer’s possession (e.g. toll charges, parking violations, etc.).

Under the Dealer Early Lease Buyout Option, the inspection for mileage and wear will occur after the vehicle has been grounded and picked up from the dealer. The customer will receive a final bill for any applicable charges approximately 30 days later. Once all payments, fees, mileage overages and excess wear fees have been received, the account will be closed and the customer will not be responsible for potential residual deficiencies.

For a step-by-step, printable outline of the dealer process, click here.

A new buying strategy. More consistent pricing for prime deals. Improved pricing across the full credit spectrum for equity deals. And pricing enhancements for joint applicants with significantly differing bureaus.

These are the highlights of what dealers have been seeing since the Chrysler Capital Best Program rolled out last month.

Another item of note regarding the Chrysler Capital Best Program include improved tier distribution. The pricing improvements have rebalanced tier five callbacks, moving many of these approvals up to tiers three and four. Tier three callbacks have more than doubled while tier four is seeing nearly four times as many approvals. Tier one has also seen substantial growth, showing a 21 percent increase in approvals.

For more details, and some specific examples of how the Chrysler Capital Best Program is delivering more market-competitive callbacks, click here.

In addition to the new credit policy enhancements, an update was made to the discount (dealer fee) field. The fee is now listed as a percentage of the total amount financed versus a dollar amount.

August resulted in nearly 100 more dealers joining the Chrysler Capital online application program. With over 12,200 online applications and an approval rate of 74.11%, the program is proving to be a successful tool for those enrolled.

Finally, the Digital Media Team has posted new videos. Watch as Hayden Elder talks about the relationship his dealership has with Chrysler Capital, specifically Floorplanning. And our Chrysler Capital Consulting team has been hard at work. Check out the additions to their video training series as well.

Until next month, happy selling!

Have you checked out the Training tab recently? If not, you may have missed out on the series of videos created around Chrysler Capital Leasing. Produced to show you how leasing through Chrysler Capital can work for your dealership, each of the leasing videos briefly addresses items such as the benefits of leasing, how to know which vehicles on your lot are the best ones to lease and tips for funding a lease.

Also included is a short video about leasing from a dealer’s perspective. Understanding that you may be more interested in hearing what some of your peers have to say about leasing, we went out to talk to dealers and this is what they had to say.

Each of the videos is just a few minutes long, but packed with great information. Take a moment to check them out today!

Perhaps you’ve already attended one of the Chrysler Capital Consulting (CCC) training courses. Or planned a visit with your CCC representative. If so, then it’s a great time to follow-up with any (or all) of the CCC training videos available on the Chrysler Capital Dealer Website, via DealerCONNECT.

Even if you haven’t previously attended a CCC training session, the available videos are great tools are great tools to use for a variety of different purposes within your finance department. Maybe you’re conducting a meeting or training session with your team on one of the topics mentioned. Perhaps you’ve added new team members. Or maybe old habits have simply gone a bit stale and a refresher course will get folks back on track.

Each video is brief, but contains valuable tips and information for any finance department. Check them out under the Chrysler Capital Consulting tab.

As a Chrysler Group dealer, you already know the value of the Chrysler Capital Dealer Website, via DealerCONNECT – a useful tool for funding loans and managing applications.

But your feedback helped us understand that it could be improved as a dealer portal.

So that’s exactly what we did in the new version of the Chrysler Capital Dealer Website that we’ve just launched. It is loaded with improved features that will help dealers get more value for their businesses.The redesign tailors the experience more toward how dealers will most often interact with the Chrysler Capital Dealer Website. It also introduces some new features that make doing business with us more transparent.

• Updated Grid View—get all your app details and manage your CIT in one, easy-to-read display
• Improved Smart/Search Filter—to help you find what you’re looking for faster
• Improved System Performance and Response Time
• Newly designed App Details Panel—organizes all the applicant and deal status information for you, allowing you to work the deal without having to navigate off the page to look up the applicant’s personal information or vehicle details at any time
• New Dealer Quick Look Section—added to the Dashboard; for when you just need a snapshot of what your contracts in-house and app status’ look like
• Improved Dealer Performance Summary—for when you want an overall view of your dealerships performance for a specified date range
• New Blog Section—added to the Dashboard to pass along information about what’s going on a Chrysler Capital
• Improved Date Picker—allows a wide date range to be selected
• Pagination and extended display of apps
• Addition of Customized Filters for all columns

Overall, we hope you will find the updated site extremely clean, easy to navigate and with data displays that are in an easy-to-read format.

As always, we value your feedback. Please utilize the feedback tab on the right to share your thoughts with us!