Customer service starts with you
In response to feedback we have received in the J.D. Power survey, our credit team has implemented a monthly training curriculum to address issues presented in the survey. Our goal is continued improvement of service quality.
Using best practices from our top performing associates we created a dynamic learning environment to address key issues. Here are some of the targeted areas:
- Overall helpfulness and professionalism of our credit team
- Relationship building and growth
- Outbound call quality
- Attention to detail
- Risk aptitude and narrative
- Work ethics and value
In addition to implementing monthly training classes, we are also tracking progress and performance through a new quality assurance (QA) scorecard. The QA scorecard measures our frontline associates in multiple customer service areas, providing a better assessment of performance and quickly identifying areas of deficiency.
Your feedback helped us identify key areas of improvement and develop a strategy to make material changes, improving your experience. We have the tools in place to track and measure our customer experience.
We are committed to giving you the customer experience you deserve.
Available when you need us with holiday and year-end extended hours
Chrysler Capital credit analysts will be working late, helping you close out 2016 with a BANG and ensuring your customers fulfill their holiday wish list!
Saturday, December 24, 2016
8 a.m. to 6 p.m. per the business center time zone
Sunday, December 25, 2016
CLOSED
Monday, December 26, 2016 – Friday, December 30, 2016
8 a.m. to 9 p.m. per the business center time zone
Saturday, December 31, 2016 – New Year’s Eve
8 a.m. to 9 p.m. per the business center time zone
Sunday, January 1, 2017 – New Year’s Day
8 a.m. to 8 p.m. per the business center time zone
Monday, January 2, 2017
8 a.m. to 9 p.m. per the business center time zone
Tuesday, January 3, 2017
8 a.m. to 11 p.m., CT, for all business centers