Transforming your experience

With your success in mind, behind the scenes items have been put into play to accelerate your business results. We care about your interactions and relationships with credit, funding and sales as well as the competitiveness of our programs and pricing. Our goal is to be THE lender of choice that is easy to do business with, enjoyable and consistent.

A few months ago, as part of an effort to work more closely with your Dealer Relationship Managers and create a tailored experience for each of you, the Chrysler Capital Credit and Funding Teams began reporting directly to our Head of Chrysler Capital and Auto Relationships.

Since this realignment, our cultural commitment to you has been emphasized across the entire organization, with all departments heavily involved in the transformation of your dealer experience.

For example, throughout tax season and with the busy summer selling season on deck, the funding team added more staff to better serve you. Also, the dealer survey portal launched on the Chrysler Capital Dealer Website, allowing the advantage of gaining real-time feedback from you in both of these areas.

A new department has been created to specifically oversee our commitment to providing the best dealer experience. Jim Garland, EVP of Dealer Experience, plays a pivotal role in shaping the new direction of Chrysler Capital Credit and Funding by ensuring your feedback is being addressed and acted upon in ways that streamlines processes, creates new opportunities, improves the ease of doing business and strengthens communication and decision-making abilities.

Other areas are undergoing transformations as well. In an effort to better align with the competition, a competitor analysis was completed, identifying our areas of opportunity. From this an updated pricing strategy has evolved, allowing for a reduction in the prime pricing cliffs, enhancements to the CTP program and more.

Additionally, with a continued focus on refining our lease customer’s experience and improving retention, the excess wear and tear waiver extended to returning Chrysler Capital lessees has been increased to $500. And, with the launch of the Wagoneer and Grand Wagoneer, this amount will increase to $1,000, specifically for these models.

You have a whole team of knowledgeable people you can count on and call on, realigned for your success and available to support your needs. They have your back with competitive programs, a commitment to providing a first-class dealer experience and more.

As we continue transforming our approach on how to deliver a best-in-class, seamless dealer experience, we hope you continue to experience our commitment to you and your dealership’s success.