Rolling out a premium customer experience

The wait is over.

After a decades-long absence, the iconic Wagoneer nameplate has returned with a bold new standard for American premium. And Wagoneer customers receive a premier, personalized service based upon a collection of dedicated initiatives.

It begins with you – our Certified Wagoneer Dealerships, which consumers can visit online or in-person, as they explore the stunning Wagoneer models. Once they have entered the world of Wagoneer, they gain access to even more benefits, including a 24/7 customer concierge, meticulous servicing with a convenient app and in-vehicle scheduling, and a lasting dealer relationship that goes above and beyond.

When you submit a credit application for Wagoneer or Grand Wagoneer to Chrysler Capital, your credit buyer will have the necessary product knowledge to be able to assist in putting together your deal. This, along with an increased maximum cap policy and increased maximum monthly payment allowance should make it easier to put more Wagoneer customers in the driver’s seat.

But, providing a premium ownership experience that goes beyond the dealership has been top priority for the Chrysler Capital team. From even before a consumer finances through Chrysler Capital, our goal is to ensure an exemplary experience.

It all starts with a Chrysler Capital landing page designed for and dedicated solely to Wagoneer.

Then, once a customer has purchased or leased a Wagoneer or Grand Wagoneer through Chrysler Capital, they receive our Welcome Guide, designed with a first-class look and feel.

In conjunction with the Welcome Guide, new Wagoneer and Grand Wagoneer owners will receive a series of Welcome emails, introducing them to ChryslerCapital.com, MyAccount and more.

For those customers who opt for a paper statement, versus electronic, they will receive Wagoneer branded billing statements, including panels specially designed with the Wagoneer customer in mind.

Within our customer service platform, Wagoneer and Grand Wagoneer account holders will have a platinum-level status indicator to identify their accounts. This indicator will route inbound calls to a specialized team of subject matter experts (SMEs). The platinum SMEs are trained on topics such as product knowledge, lease-end benefits and more.

And last, but certainly not least, we have articles posted on our customer Learning Center that feature information about the Wagoneer and Grand Wagoneer.

Wagoneer vehicles offer a unique, first-class experience every step of the way. We hope you agree, as your lending partner, Chrysler Capital is delivering on the Wagoneer experience.

Jeep and Wagoneer are registered trademarks of FCA US LLC.