J.D. Power 2021 U.S. Dealer Financing Satisfaction Study^SM yields positive results

With you in mind, the Chrysler Capital team continues to work toward ensuring you have the options you need and the superior service you deserve. The strides we have made over the last year are reflected in the J.D. Power 2021 U.S. Dealer Financing Satisfaction Study^SM and we are excited to share some highlights with you:

• With a 93-point increase* (12 percent) in overall satisfaction results, Chrysler Capital had the largest lender gain year over year
• 126-point increase* (17 percent) in funding process satisfaction
• 76-point increase* (9 percent) in credit staff relationship satisfaction
• 33-point increase* (4 percent) in sales representative relationship satisfaction
• 56-point increase* (7 percent) in overall relationship satisfaction

Chrysler Capital funding, credit and sales teams have worked diligently, building on a dealer-first approach and delivering on a number of vital program changes and initiatives aimed at providing you with more options and superior service. A primary focus of our objectives for the year was to enhance the relationships we have with our dealers, and the J.D. Power study data shows that we are on the right track:

• • Ability to reach funding staff when needed showed a 20-point increase
  • Most recent funding issue/question resolved within first contact showed a 21-point increase
  • Most recent credit interaction resolved within first contact showed an 18-point increase

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As you can see, the J.D. Power dealer satisfaction study results show significant improvement. We understand that there is always room for improvement and, with you in mind, we will strive to continually do better.

*Compared to J.D. Power 2020 U.S. Dealer Financing Satisfaction Study^SM results