Faster funding means money in the bank

We know the backlog following the 2017 tax season resulted in frustration surrounding delays in funding. Since then, our funding department has been working diligently to streamline processes, improve communications and ultimately fund contracts faster.

Below are some of the initiatives put in place over the last several months.

  • Timely communications via RouteOne text messages – effective August 7, 2017
  • One-call resolution program continues to show improved service response levels – piloted July 2017; expected to be implemented across all of credit and funding in Q1 2018
  • SSA 89 Form assists dealers in preventing fraud prior to delivery – introduced pilot in September 2017

The result of these enhancements include a reduction in funding time from an average of 4.2 days in June 2017, to 3.1 days in September 2017. As of early November, 26 percent of all contracts received are funded the same day and a total of 44 percent are funded within one day.

So what is happening with the other 56 percent of contracts received?

The majority are being held for missing documentation. You can help by uploading those documents via the Chrysler Capital Dealer Website. It’s the fastest, most efficient way to ensure documents are received and reviewed promptly!

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Working together, we can continue to improve our service and get your contracts funded faster!