Chrysler Capital responds to Coronavirus impact

Chrysler Capital has implemented several initiatives designed to support our customers, dealers and colleagues as the spread of Coronavirus (COVID-19) seriously affects our communities.

We are available when our dealers need us most and have new programs in place to drive business.

  • We have partnered with Fiat Chrysler Automobiles (FCA US) to launch new incentive programs including:
  • Chrysler Capital Dealer Lending Teams are committed to supporting our floorplan dealers during this time. Call your Dealer Portfolio Manager to discuss options that can be uniquely designed for your dealership.
  • Our business continuity contingency plans have allowed credit analysts, funders and other essential staff to work remotely, limiting the impact to dealers in the event we are required to close a site.
    • The Credit Department is ready to assist you with normal hours of operation, including month-close extended hours for additional support
      • Friday and Saturday, March 27-28 – 8 a.m. to 9 p.m. per the business center time zone
      • Monday, March 30 – 8 a.m. to 9 p.m. per the business center time
      • Tuesday, March 31 – 7 a.m. to 11 p.m. CT, for all business centers
  • Chrysler Capital Allegiance Team remains available to our dealers and lease customers for assistance. If dealers have any questions, please contact our Dealer Allegiance Team at 855-569-9023. Additionally, Chrysler Capital end-of-lease customers can contact the Customer Allegiance Team at 855-383-0558.
    • We have proactively let our valued lease customers know that we can process a free one-month payment deferral to push out their next payment due date if they are impacted by the Coronavirus. Our lease customers also have the option to extend their lease, at their regular monthly payment, for up to six months.

We support the urgent needs of our customers.

 We are taking proactive steps to assist affected customers who are suffering financial hardship.

  • Our Customer Assistance Team is providing additional customer support, including:
    • Expanded payment deferrals
    • Late charge waivers
    • Lease extensions
  • We are keeping customers informed about this evolving situation in several ways.

Chrysler Capital customers should call 855-563-5635 or visit to ChryslerCapital.com for Coronavirus-related inquiries.

We care about the well-being of our colleagues.

The health and well-being of our colleagues and customers is a top priority for Chrysler Capital. We are doing our part to help curb the virus spread and have instituted work from home and other dispersed work locations to support greater social distance. We also are taking additional steps to ensure a safe and healthy work environment for our colleagues including:

    • Increasing the frequency and scope of the cleaning protocols at all of our facilities
    • Eliminating non-essential travel
  • A Temporary Emergency Paid Leave Program has been established to provide employees with up to 80 hours of additional paid time off to use – either continuously or intermittently, and before exhausting other paid time off – to assist with dependent care needs related to the Coronavirus.
  • We will be providing $250 a week in pay premiums for frontline customer support workers to help defray additional costs incurred while coming to work during the pandemic.

Our leadership team continues to monitor the situation closely and is following guidance from relevant authorities, including the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) and various state and local governments.

Please contact your Dealer Relationship Manager with any additional questions.