In partnership with FCA US Digital, we are excited to announce FREE retention leads! You now have the opportunity, via this new program, to engage with Chrysler Capital lease and retail customers and transition them back into the market.

We understand the importance of retention. So, we developed this program to give you incremental sales and customer loyalty opportunities.

How does it work?
No initial setup is required. Leads generate in your CRM under the label “Potential Return Customer.”

You can view these form leads in Digital Dealer Reporting (DDR) under the lead category labeled Retention >> Potential Return Customer >> Chrysler Capital.

What types of leads are these?
There are three different types of leads that we push to your CRM:
• In-market lease – customers 90 days from lease maturity
• In-market retail – customers on books for 30 months
• In-market payoff requested – customers that have requested a payoff

Lead type details are stated in the comments section.

Did these customers submit an inquiry?
These Chrysler Capital customers have been identified as potential opportunities for your dealership to retain and move customers back into the market. Although they have not requested communication or stated intent, this is the perfect time for you and your sales team to actively work these leads and set up appointments.

What customer information is included?
You will receive each customer’s full name and address, phone number and email to ensure you have multiple ways to make contact. In addition, the lead information will include the customer’s current vehicle (year, make and model) as well as the lead type.

These customers purchased or leased from your store so they already have a relationship with you. Make sure that they hear a familiar, friendly voice on the line when your sales team reaches out!

Did we mention it is FREE?
Contact your Dealer Relationship Manager with any questions!

The wait is over.

After a decades-long absence, the iconic Wagoneer nameplate has returned with a bold new standard for American premium. And Wagoneer customers receive a premier, personalized service based upon a collection of dedicated initiatives.

It begins with you – our Certified Wagoneer Dealerships, which consumers can visit online or in-person, as they explore the stunning Wagoneer models. Once they have entered the world of Wagoneer, they gain access to even more benefits, including a 24/7 customer concierge, meticulous servicing with a convenient app and in-vehicle scheduling, and a lasting dealer relationship that goes above and beyond.

When you submit a credit application for Wagoneer or Grand Wagoneer to Chrysler Capital, your credit buyer will have the necessary product knowledge to be able to assist in putting together your deal. This, along with an increased maximum cap policy and increased maximum monthly payment allowance should make it easier to put more Wagoneer customers in the driver’s seat.

But, providing a premium ownership experience that goes beyond the dealership has been top priority for the Chrysler Capital team. From even before a consumer finances through Chrysler Capital, our goal is to ensure an exemplary experience.

It all starts with a Chrysler Capital landing page designed for and dedicated solely to Wagoneer.

Then, once a customer has purchased or leased a Wagoneer or Grand Wagoneer through Chrysler Capital, they receive our Welcome Guide, designed with a first-class look and feel.

In conjunction with the Welcome Guide, new Wagoneer and Grand Wagoneer owners will receive a series of Welcome emails, introducing them to ChryslerCapital.com, MyAccount and more.

For those customers who opt for a paper statement, versus electronic, they will receive Wagoneer branded billing statements, including panels specially designed with the Wagoneer customer in mind.

Within our customer service platform, Wagoneer and Grand Wagoneer account holders will have a platinum-level status indicator to identify their accounts. This indicator will route inbound calls to a specialized team of subject matter experts (SMEs). The platinum SMEs are trained on topics such as product knowledge, lease-end benefits and more.

And last, but certainly not least, we have articles posted on our customer Learning Center that feature information about the Wagoneer and Grand Wagoneer.

Wagoneer vehicles offer a unique, first-class experience every step of the way. We hope you agree, as your lending partner, Chrysler Capital is delivering on the Wagoneer experience.

Jeep and Wagoneer are registered trademarks of FCA US LLC.

With you in mind, the Chrysler Capital team continues to work toward ensuring you have the options you need and the superior service you deserve. The strides we have made over the last year are reflected in the J.D. Power 2021 U.S. Dealer Financing Satisfaction Study^SM and we are excited to share some highlights with you:

• With a 93-point increase* (12 percent) in overall satisfaction results, Chrysler Capital had the largest lender gain year over year
• 126-point increase* (17 percent) in funding process satisfaction
• 76-point increase* (9 percent) in credit staff relationship satisfaction
• 33-point increase* (4 percent) in sales representative relationship satisfaction
• 56-point increase* (7 percent) in overall relationship satisfaction

Chrysler Capital funding, credit and sales teams have worked diligently, building on a dealer-first approach and delivering on a number of vital program changes and initiatives aimed at providing you with more options and superior service. A primary focus of our objectives for the year was to enhance the relationships we have with our dealers, and the J.D. Power study data shows that we are on the right track:

• • Ability to reach funding staff when needed showed a 20-point increase
  • Most recent funding issue/question resolved within first contact showed a 21-point increase
  • Most recent credit interaction resolved within first contact showed an 18-point increase

</ul

As you can see, the J.D. Power dealer satisfaction study results show significant improvement. We understand that there is always room for improvement and, with you in mind, we will strive to continually do better.

*Compared to J.D. Power 2020 U.S. Dealer Financing Satisfaction Study^SM results

Chrysler Capital is excited to announce that we will serve as the title sponsor to the Chrysler Minority Dealers Association (CMDA). The five-year annual sponsorship will include several initiatives aimed at outlining and supporting minority dealer trends and building a channel for the next generation of minority dealers.

Over the five-year term as title sponsor, Chrysler Capital plans to make total sponsorship contributions of over $2.8 million to the CMDA for three developmental initiatives.

• Annual Membership Meetings
• Chrysler Capital Dealer Development Fellowship Program
• Chrysler Capital Intern Scholarship

Chrysler Capital will also work with the CMDA to develop floorplan and capital financing programs, as well as promotional materials that offer advantages to CMDA members. The emphasis will be on activities, programs and events that ensure all voices are heard across the industry.

We look forward to this partnership as we reinforce our commitment to creating a more equitable business for all dealers and customers.

For more information about this exciting announcement, please review our press release.

Chrysler Capital is excited to announce that we will serve as the title sponsor to the Chrysler Minority Dealers Association (CMDA). The five-year annual sponsorship will include several initiatives aimed at outlining and supporting minority dealer trends and building a channel for the next generation of minority dealers.

Over the five-year term as title sponsor, Chrysler Capital plans to make total sponsorship contributions of over $2.8 million to the CMDA for three developmental initiatives.

• Annual Membership Meetings
• Chrysler Capital Dealer Development Fellowship Program
• Chrysler Capital Intern Scholarship

Chrysler Capital will also work with the CMDA to develop floorplan and capital financing programs, as well as promotional materials that offer advantages to CMDA members. The emphasis will be on activities, programs and events that ensure all voices are heard across the industry.

We look forward to this partnership as we reinforce our commitment to creating a more equitable business for all dealers and customers.

For more information about this exciting announcement, please review our press release.

We are excited to announce that digital contracting via Dealertrack is on its way! You will soon be able to trade in those paper contracts and enjoy:

• An enhanced remote selling process
• Improved contract accuracy

And most important –

• FASTER FUNDING!

If your dealership is already set up for Dealertrack’s Digital Contracting, keep an eye out for the Chrysler Capital logo!

On June 1, 2021, the NEW Premier Dealer Rewards Program rolls out, replacing the current VIP Program. With more ways to earn, the Premier Dealer Rewards Program will feature new opportunities, new targets and, best of all, new REWARDS.

While centered around a penetration-based goal, goals for the new program are based on a rolling, 90-day penetration percentage from four months prior to the earnings month. This allows sales to post and contracts to fund, so every dealership knows their exact earnings potential on day one of each program month.

All new retail and lease contracts are eligible and count toward a dealership’s earnings.

Used vehicle sales have been added to the program, with an earning potential per contract. Used vehicle funding goal will be individualized by dealer, based on the prior 13-month, rolling, used funded average, rounded up to the nearest whole number. Used payout will not be contingent on attaining the new penetration goal.

All used contracts funded by the 15th of the following month are eligible once goal is attained. While all used contracts will count toward the target number, only those with terms greater than 24 months and an amount financed over $10,000 will be reward eligible.

The complete program rules are available on the Chrysler Capital Dealer Website. You may also reach out to your Dealer Relationship Manager with questions regarding the new Premier Dealer Rewards Program.

Your ALL-NEW rewards program (formally known as VIP) is starting June 1, 2021. The program will feature new opportunities, new targets and, best of all, new REWARDS.

Similar to the current plan, the new program is centered around a penetration-based goal. New goals will be based on a rolling, 90-day penetration percentage from four months prior to the earnings month. This allows sales to post and contracts to fund, so every dealership knows their exact earnings potential on day one of each program month.

All new retail and lease contracts will be eligible and counted toward a dealership’s earnings.

In addition, used vehicle sales have now been added to the program, with an earning potential per contract. Each dealer will be assigned a used-vehicle target based on the FCA US dealer group size (A-E) and, once target is achieved, payouts will be retro back to the beginning of the month.

All used vehicle contracts funded will count toward the target. However, only contracts with terms greater than 24 months and an amount financed of $10,000 or more will be eligible for payout. (Note: used vehicle payouts are NOT contingent on attaining the penetration percentage goal.)

Soon, your Dealer Relationship Manager will be reaching out to review in more detail how what you are doing today will influence your June earnings.

In the meantime, we will be revealing more details – including the top-secret name of your new program – in the coming weeks and months, so stay tuned!

There are exciting things happening at Chrysler Capital – driven by you and your feedback!

EContracting, via Dealertrack, for your Chrysler Capital contracts is coming soon! Keeping up with the speed of business is essential and eContracting can provide the necessary tools to improve efficiencies and decrease the time to fund. That’s why we are excited to let you know that eContracting, via Dealertrack, will soon be available.

Keep an eye out for timely and important updates regarding this game-changing update!

In addition, with the introduction of the all-new Wagoneer and Grand Wagoneer later this year, Chrysler Capital is proud to announce a luxury customer experience designed specifically around Wagoneer ownership.

Excited to celebrate not only the rich, American heritage the vehicle is known for, but also the high-end luxury of today’s Wagoneer, we are confident that this best-in-class customer focus will create long-term value for our customers and your dealership.

Watch for more updates as we continue to build and develop our Wagoneer program.

With your success in mind, behind the scenes items have been put into play to accelerate your business results. We care about your interactions and relationships with credit, funding and sales as well as the competitiveness of our programs and pricing. Our goal is to be THE lender of choice that is easy to do business with, enjoyable and consistent.

A few months ago, as part of an effort to work more closely with your Dealer Relationship Managers and create a tailored experience for each of you, the Chrysler Capital Credit and Funding Teams began reporting directly to our Head of Chrysler Capital and Auto Relationships.

Since this realignment, our cultural commitment to you has been emphasized across the entire organization, with all departments heavily involved in the transformation of your dealer experience.

For example, throughout tax season and with the busy summer selling season on deck, the funding team added more staff to better serve you. Also, the dealer survey portal launched on the Chrysler Capital Dealer Website, allowing the advantage of gaining real-time feedback from you in both of these areas.

A new department has been created to specifically oversee our commitment to providing the best dealer experience. Jim Garland, EVP of Dealer Experience, plays a pivotal role in shaping the new direction of Chrysler Capital Credit and Funding by ensuring your feedback is being addressed and acted upon in ways that streamlines processes, creates new opportunities, improves the ease of doing business and strengthens communication and decision-making abilities.

Other areas are undergoing transformations as well. In an effort to better align with the competition, a competitor analysis was completed, identifying our areas of opportunity. From this an updated pricing strategy has evolved, allowing for a reduction in the prime pricing cliffs, enhancements to the CTP program and more.

Additionally, with a continued focus on refining our lease customer’s experience and improving retention, the excess wear and tear waiver extended to returning Chrysler Capital lessees has been increased to $500. And, with the launch of the Wagoneer and Grand Wagoneer, this amount will increase to $1,000, specifically for these models.

You have a whole team of knowledgeable people you can count on and call on, realigned for your success and available to support your needs. They have your back with competitive programs, a commitment to providing a first-class dealer experience and more.

As we continue transforming our approach on how to deliver a best-in-class, seamless dealer experience, we hope you continue to experience our commitment to you and your dealership’s success.

There is no denying that 2020 is a year that most will never forget. But through it all, there is some good that is happening.

Our industry is showing signs of recovery. In a recently published article, president of the data and analytics division at J.D. Power Thomas King, pointed out that June retail sales were down 6 percent as compared to the J.D. Power pre-virus forecast. That is a significant uptick from May, when retail sales reflected a 20 percent downturn in the same comparison. Some markets are even on track to beat 2019 retail sales.

With sales rebounding, Chrysler Capital originations are as well. The second quarter of 2020 proved to be record-setting, as Chrysler Capital reached its highest ever FCA US market share (50.4 percent) in April.

Total Q2 Chrysler Capital loan originations were $4.7 billion (up 36 percent year over year), supported in great part by a significant increase in prime loan volume. This was partially driven by incentive programs that included a $12 million spend on 125 different regional programs over the first seven months of the year.

In addition, $12 million was allotted for CCAP exclusive subprime bonus cash. Beginning in February 2020 and extended through this month’s offerings, subprime bonus cash available on several great FCA US brand vehicles truly provides opportunities for full-spectrum financing to consumers in every credit range.

During the first seven months of 2020, FCA US dealers nationwide have earned $21.6 million from Chrysler Capital VIP. April, again, proved to be a significant month, as the program made the change from being volume-based to penetration-based, allowing dealers to better control their ability to earn. This change proved to work well as, in its first month, a total 78 percent of dealers earned a record-setting $6.2 million in VIP money.

Year over year, we strive to make improvements in every level of service.

Taking a step outside of their regular routines, the Chrysler Capital Dealer Relationship Managers have made the change from in-person dealership visits to communicating virtually. Our objective during this unprecedented time is to help our dealers succeed, so finding the best way to effectively create meaningful visits and maintain our personal connection became a priority.

In our Originations Departments, adding staff, along with training and process improvements, were high on the 2020 priority list. We started by increasing the number of credit analysts by 5 percent and funding analysts by 20 percent. Then, we created a dedicated processing team for the Funding Department to increase daily capacity. But it didn’t end there. We also:

• Automated the completion of targeted verifications for improved funding efficiency
• Merged funding resources to increase the number of agents available
• Enhanced funding training time to promote faster ramp-up production with new staff
• Enhanced credit training to develop industry insight, credit process expertise and optimize the dealer experience

To help enhance outbound communication between funding and our dealers, the dealer communication tool (DCT) was created and put into action.

In addition, we reviewed existing funding policies and made the following changes:

• Eliminated the prefunding customer interview (PFCI) on resubmitted contract packages where the interview was not an original stipulation of the approval
• Began allowing handwritten corrections on all documents resulting in reduced return rates
• Simplified the verification of employment (VOE) process, allowing valid proof of income (POI) to satisfy VOE requirements and eliminating contacting the employer
• Increased GAP maximum to $1,000 (unless otherwise dictated by state law)
• Initiated a digital contracting project to enhance our product offering on Dealertrack
• Implemented remote eSign on RouteOne
• Ongoing discussions with outside vendors to enhance eContracting capabilities

For all our existing finance and lease customers, we understand the effects of COVID-19. We understand that the situation is fluid. We understand that they may still need our help. Our commitment to our customers is unwavering. Whether through our COVID-19 web page, designed specifically to provide information and assistance 24/7, or our customer service agents who are ready to provide support, we care and we are here to help.

Since the need arose, we have granted approximately 730,000 extensions to our retail customers and 70,000 deferments to lessees.

And while we stand ready, the asks for assistance from our customers are on the decline. As reported in the Santander Consumer USA Holdings Inc. Q2 press release, in total the corporation’s 30-59 and 59-plus delinquency ratios are down, as are retail installment charge-off ratios and troubled debt restructuring.

“Our results this quarter demonstrate the resiliency of our portfolio, the effectiveness of the hardship programs we instituted and the strength of our business model,” stated SC President and CEO Mahesh Aditya. “Our employees, dealers and customers continue to be our priority as we endeavor to provide them the highest levels of service in these trying times.”

Chrysler Capital represents financial strength and stability. We have provided competitive programs and full-spectrum support to you, our FCA US dealer partners, for over seven years and you can count on us to continue working hard for your success wherever the economy takes us.

In prosperous times. In uncertain times. At all times. We are here for you.

Chrysler Capital has implemented several initiatives designed to support our customers, dealers and colleagues as the spread of Coronavirus (COVID-19) seriously affects our communities.

We are available when our dealers need us most and have new programs in place to drive business.

• We have partnered with Fiat Chrysler Automobiles (FCA US) to launch new incentive programs including:
  • National No Payments for 90 Days Program on 30 select vehicles
  • National 0% APR for 84 Months Standalone Offer on 10 select vehicles (compatible with No Payments for 90 Days Program only)
  • National 2020 Chrysler Pacifica APR Offers
• Chrysler Capital Dealer Lending Teams are committed to supporting our floorplan dealers during this time. Call your Dealer Portfolio Manager to discuss options that can be uniquely designed for your dealership.
• Our business continuity contingency plans have allowed credit analysts, funders and other essential staff to work remotely, limiting the impact to dealers in the event we are required to close a site.
  • The Credit Department is ready to assist you with normal hours of operation, including month-close extended hours for additional support
    • Friday and Saturday, March 27-28 – 8 a.m. to 9 p.m. per the business center time zone
    • Monday, March 30 – 8 a.m. to 9 p.m. per the business center time
    • Tuesday, March 31 – 7 a.m. to 11 p.m. CT, for all business centers
• Chrysler Capital Allegiance Team remains available to our dealers and lease customers for assistance. If dealers have any questions, please contact our Dealer Allegiance Team at 855-569-9023. Additionally, Chrysler Capital end-of-lease customers can contact the Customer Allegiance Team at 855-383-0558.
  • We have proactively let our valued lease customers know that we can process a free one-month payment deferral to push out their next payment due date if they are impacted by the Coronavirus. Our lease customers also have the option to extend their lease, at their regular monthly payment, for up to six months.

We support the urgent needs of our customers.

 We are taking proactive steps to assist affected customers who are suffering financial hardship.

• Our Customer Assistance Team is providing additional customer support, including:
  • Expanded payment deferrals
  • Late charge waivers
  • Lease extensions
• We are keeping customers informed about this evolving situation in several ways.

Chrysler Capital customers should call 855-563-5635 or visit to ChryslerCapital.com for Coronavirus-related inquiries.

We care about the well-being of our colleagues.

The health and well-being of our colleagues and customers is a top priority for Chrysler Capital. We are doing our part to help curb the virus spread and have instituted work from home and other dispersed work locations to support greater social distance. We also are taking additional steps to ensure a safe and healthy work environment for our colleagues including:

• • Increasing the frequency and scope of the cleaning protocols at all of our facilities
  • Eliminating non-essential travel
• A Temporary Emergency Paid Leave Program has been established to provide employees with up to 80 hours of additional paid time off to use – either continuously or intermittently, and before exhausting other paid time off – to assist with dependent care needs related to the Coronavirus.
• We will be providing $250 a week in pay premiums for frontline customer support workers to help defray additional costs incurred while coming to work during the pandemic.

Our leadership team continues to monitor the situation closely and is following guidance from relevant authorities, including the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) and various state and local governments.

Please contact your Dealer Relationship Manager with any additional questions.

We are excited to award our second group of Quarterly Distinguished Dealers, each demonstrating excellence in performance and growth. These dealers, nominated by our sales force for their outstanding achievements, have successfully partnered with Chrysler Capital to grow their business. Please join us in congratulating the following dealers:

Bettenhausen Chrysler Dodge Jeep_® Ram

Bettenhausen Chrysler Dodge Jeep_® Ram, under the leadership of Mike Bettenhausen, consistently takes the helm as the largest volume new car dealer in the Midwest Business Center for FCA US and Chrysler Capital.

In 2018, their production with Chrysler Capital was respectfully strong, but the dealership’s moved to new heights in 2019 – penetration increased from 36 percent to 57 percent and collateral touch lifted from 58 percent to 80 percent. During this same period their VIP payouts likewise increased, going from $37,000 to $71,800. This would not be possible without the partnership their staff promotes with Dealer Relationship Manager Chuck Keys and Credit Analyst Sheila Sasser. Together they’ve worked closely to exceed expectations and operate as an efficient machine. Proof lies in their impressive average funding turn time year to date of 1.62 days.

All while running a prosperous Chicagoland dealer group, Mike Bettenhausen sits on FCA US’s National and Regional Dealer Councils. Through these channels he’s expressed his support of Chrysler Capital’s contribution to his and the dealer body’s success.

With the combination of exceptional dealer and dealership performance we wish to recognize Bettenhausen Chrysler Dodge Jeep Ram as a Distinguished Dealer in 2019.

Blue Ribbon Chrysler Jeep_® Dodge Ram

It is with great honor that we recognize Blue Ribbon Chrysler Dodge Jeep_® Ram and award them Chrysler Capital’s Distinguished Dealer award.

Blue Ribbon Chrysler Dodge Jeep Ram treats their customers like family and that professionalism and dedication to service has led them to earn other prestigious awards such as FCA US’s Customer First Award for Excellence for 2019.

It is no surprise, then, that Blue Ribbon Chrysler Dodge Jeep Ram also treats their lenders with the utmost respect and strives to be a true partner in every way. Their support level is evidenced by their new car penetration of 46 percent – significant higher than the BC average of 27 percent. It all starts by Blue Ribbon Chrysler Dodge Jeep Ram sending Chrysler Capital every application which is why their potential penetration sits at an astounding 87 percent.

Dwight Spencer is an innovative owner and is always searching for new ways to improve the relationship with Chrysler Capital. It is our pleasure to recognize Blue Ribbon Chrysler Dodge Jeep Ram with this illustrious award.

Buhler Jeep_® Chrysler Dodge Ram

The NEBC would like to nominate Buhler Jeep_® Chrysler Dodge Ram for the 2019 Q4 Chrysler Capital Distinguished Dealer Award.

The team, from Owners Garry Foltz and Darren Buhler to the entire management and F&I team, have been good partners for Chrysler Capital. Strong supporters, they frequently participate in the Chrysler Capital Preapproved Direct Mail Program and consistently achieve gold-level VIP status.

Buhler CDJR maintains an above-average collateral touch (76.98 percent YTD), along with solid retail/lease penetration (57.39 percent YTD). Chrysler Capital works hard to earn the business of Buhler CDJR each and every day and it shows in our strong working relationship.

Buhler CDJR was awarded the Customer First Award for Excellence in 2018 from FCA US for their people, facility, processing, customer metrics and training. This is evident in the warm, friendly atmosphere and top-down curtesy and respect shown to everyone. They also participate in local support drives for charity.

We are honored and excited to present Buhler CDJR with the 2019 Q4 Chrysler Capital Distinguished Dealer Award.

Dodge Chrysler Jeep_® City

Dodge Chrysler Jeep_® City is, and has been, a consistent and true partner with Chrysler Capital.

Viewing Chrysler Capital as more than just another lending source has been key to building the solid relationships that make this partnership as strong as it is today. The Dodge City team is always looking for ways to do more business together, further building upon and strengthening that relationship.

They have significantly outperformed the MABC and national penetration levels, sending over 60 percent of new car business to Chrysler Capital, all while submitting clean funding packages and maintaining an average funding time of under two days. By doing so, they also take full advantage of VIP and achieving Gold status is a regular occurrence for this team.

Dealer principal, Carlos Hoz De Vila, as well as his entire leadership team, are excellent supporters of Chrysler Capital and frequently praise the service they receive from Chrysler Capital. Dodge City is a very professional organization that has excellent relationships with sales, credit and funding.

Congratulations to Carlos and his entire team at Dodge Chrysler Jeep_® City on this-well deserved award.

Earnhardt Chrysler Dodge Jeep_® Ram

Earnhardt Chrysler Dodge Jeep Ram is the second largest FCA US sales volume dealership in the WBC and was Chrysler Capital’s number one new funding volume dealer over the past quarter for the West Region.

This year Earnhardt CDJR has really embraced our partnership and demonstrated a willingness to maintain a strong working relationship with DRM Ken Greenfield and our management team. They have provided us with the opportunity to see and capture a full spread of their retail and lease business across prime, mid-prime and secondary business channels which has resulted in a balanced and performing portfolio.

Evidenced by an astounding 18 percent year over year increase in collateral touch and 17.5 percent year over year increase in penetration, Ken credits the dealership leadership team. “Without the support from the finance director, managers and the sales desk, the progress would have been difficult to achieve. This has been a win-win for all sides as we continue to build a strong retail relationship with Chrysler Capital.”

Earnhardt CDJR has become another major advocate for Chrysler Capital and they earned this award due to their strong and continuous support this year.

Grissom Chrysler Dodge Jeep_® Ram

In June, July and August of 2018, Grissom Chrysler Dodge Jeep_® Ram’s penetration was a respectable at 30.25 percent, on average, and their new vehicle collateral touch average of 56.17 percent hovered around the district average. In partnering with DRM, Sonique Nash in 2019, the Grissom team has gone on to lead the Indy market in penetration and collateral touch at 44.58 percent and 75.35 percent, respectively, enabling the dealership to receive more consistent VIP payouts this year.

Not only has Grissom CDJR achieved success in increasing their new vehicle business with Chrysler Capital, but they have also seen a 74 percent increase in used vehicle applications which will lead the way for team Grissom to fund more business.

Sonique and our group here at Chrysler Capital looks forward to continuing to work hand in glove with the folks at Grissom CDJR to deliver more cars and maximize gross profit.

Helfman Dodge Chrysler Jeep_® Ram FIAT®

Steven Wolf is the dealer principal of Helfman Dodge Chrysler Jeep_® Ram FIAT® and Alfa Romeo Maserati and Helfman Ford in Houston, Texas. Before starting his career as a salesman for Helfman Ford in 1988, Steven graduated from the University of Texas. At his first dealership position, he worked his way up through the ranks and became general manager and eventually dealer principal of his current dealership in 2002. Helfman Alfa Romeo was added in 2010 and the Maserati franchise a few years later.

Steven’s passion for good business and quality customer service earned the dealership the Walter P. Chrysler Award in 2018 and Customer First Awards in 2017 and 2018. He has served on the Houston Automobile Dealers Association board for eight years and held the chairman position in 2017. He sits on the Maserati National Dealers Council and the Regional Dealer Council for Chrysler Dodge Jeep_® Ram. Beyond the dealership he is active in the community that surrounds him. Steven and wife, Sandi, are extremely active in Jewish Family Services, a Houston non-profit agency that provides, light, hope and help to individuals struggling with life challenges.

Steven and Sandi are proud parents of three adult children, Ashley, Cameron and Samantha. The second generation of this family business is already taking shape with his son Cameron, nephew, Jason Feldman and son-in-law Jake Katz all working at the dealership.

In their free time, the Wolf family enjoys traveling, especially to their weekend home on Lake McQueeney, and spending time with their two dogs, Coco and Strudel.

Los Angeles Chrysler Dodge Jeep_® Ram

Los Angeles Chrysler Dodge Jeep_® Ram is the definition of a true partner. The dealership has been in business for over a year and since inception, they have reached new heights for both FCA US sales and penetration levels with Chrysler Capital – over 60 percent for the year!

Additionally, as their partnership with Chrysler Capital has grown, so has their increased profit through the VIP program. The dealership regularly achieves Gold status VIP and continues to push themselves to be better, do more and achieve higher levels as a result.

Los Angeles CDJR also participates from a CPOV and used car perspective as well as online leads. Los Angeles CDJR considers Chrysler Capital their one stop shop for all financing needs!

Victory Chrysler Dodge Jeep_® Ram

Another Victory for Victory! Chrysler Capital Denver Business Center is proud to recognize Victory Chrysler Dodge Jeep_® and Ram with our Distinguished Dealer Award!

Victory hit the Kansas City market with a splash, building a state-of-the-art facility with a high-tech Jeep testing track right next to the dealership and becoming a volume leader since they opened. Managing partner’s Eric Gentry and Jeff Briggs have built a top-notch team. This team has built solid relationships with both DRM Shelly Keith and Credit Analyst Chanita Nelson, knowing they can lean on both when necessary, which has resulted in Chrysler Capital penetration and application submissions well above the market averages.

The store believes in a partnership with their captive and that relationship is key to finding those incremental deals!

Thank you, Victory Chrysler Dodge Jeep Ram! We appreciate your partnership.

Woody Folsom Auto Group

The Woody Folsom Group is a supportive and loyal business partner.

Since the purchase of his first FCA US dealership in 2015, Woody Folsom has purchased or opened two additional FCA US dealerships and floored them with Chrysler Capital. Woody believes in fully supporting Chrysler Capital and instills this philosophy in all of his staff, from the sales personnel to upper management.

General Managers Mike Block and Steve Hutchinson are instrumental in building a CCAP-supportive culture within the stores. They frequently take advantage of the preapproved mailer and believe that it is instrumental in driving traffic into their stores, providing them with constant quality leads.

Collateral touch for all three stores averages 80.53 percent, well above the BC average of 67.35 percent.  Finance Managers, John, Aaron, Robbie, Jacob, Mike and Chris are all focused on hitting VIP goals each month while Sales Managers, Mike, Wade, Byron, Henry, Chris and Lem focus on making sure that Chrysler Capital gets to look at every application (new and used) as well as working closely with their buyers.

Woody Folsom and his staff are a true example of a great partnership, working together to sell more FCA US vehicles and providing the best possible financing options for our customers.

We thank Woody and his team for the support over the years and look forward to growing our partnership in 2020.

We are excited to award our first group of Quarterly Distinguished Dealers, each demonstrating excellence in performance and growth. These dealers, nominated by our salesforce for their outstanding achievements, have successfully partnered with Chrysler Capital to grow their business.

Barbera’s AutoGroup

Barbera’s AutoGroup’s performance with Chrysler Capital merits the award on its own, with annual penetration of 48 percent and collateral touch of 82 percent. But it is the overall partnership that Barbera’s has prioritized with CCAP that make them our choice for the Mid-Atlantic Business Center.

Geno and Gary Barbera are actively involved in making sure the relationship between their store and CCAP is as strong as possible. They have developed solid relationships with not only the Dealer Relationship Manager, Credit Team and MABC leadership, but also provided feedback and developed relationships with our Director and SVP levels to foster additional growth between our businesses.   They have built a culture within their dealership that values the support of CCAP as their captive lender and understand that we can achieve outstanding results when working together.

This dealer is never satisfied with their current performance and challenges everyone involved to become more productive and successful. Barbera’s achieves VIP Gold regularly and all of their performance results are considerably higher than both the MABC and national averages.

We would like to recognize Geno, Gary and the entire team at Barbera’s AutoGroup for their continued support of Chrysler Capital. We truly value the relationship and appreciate your efforts in striving for the best month in and month out.

Bill Luke Chrysler Jeep_® Dodge Ram

Bill Luke Chrysler Jeep_® Dodge Ram has been the #1 funding volume dealer in the West Business Center since inception. The relationship with the owner and dealership personnel is strong as they see and value Chrysler Capital as a true financial partner.

They demonstrate a willingness to establish and maintain a strong relationship with their Dealer Relationship Manager as well as other members of CCAP management and staff as we continue to develop and strengthen our ties with this store. Month in and month out, Bill Luke CJDR continues to support CCAP on retail, retail lease, used and commercial business, as well as being a resource for feedback and recommendations.

Also a strong supporter of purchasing off-lease vehicles via Chrysler Direct, Bill Luke CJDR is consistently the #1 CPOV dealer in the nation.

We are excited to honor Bill Luke CJDR with the Chrysler Capital Distinguished Dealer Award.

Frank Fletcher Chrysler Dodge Jeep_® Ram

Congratulations to Frank Fletcher Chrysler Dodge Jeep_® Ram in Joplin, Missouri for being nominated the Denver Business Center Chrysler Capital Distinguished Dealer!

The Joplin-area CDJR super store has built a strong win-win working relationship with Chrysler Capital over the past couple of years by allowing CCAP to look at every new and used deal. This two-way partnership provides the Chrysler Capital Credit Analyst the tools and support they need to “find a way” on each deal, as well as the flexibility and confidence in the relationship to make those incremental deals happen.

As a result of the teamwork effort, Fletcher of Joplin has 84.07 percent collateral touch and 59.29 percent penetration year to date and regularly achieves VIP Gold status.

Thank you Frank Fletcher CDJR for your continued support.

Grindstaff Chrysler Dodge Jeep_® Ram

The Southeast Business Center would like to recognize Grindstaff Chrysler Dodge Jeep_® Ram in Elizabethton, Tennessee.

Grindstaff CDJR is a true partner with Chrysler Capital, displaying the qualities one would look for in a dealer-lender partnership. The leadership team, Steve Grindstaff (owner), Adam Mullins (GM), Ryan Shumate (GSM) and Irving Rios (F&I), are all on the same page when it comes to Chrysler Capital – they believe support is critical. A floorplan dealer since 2016, they frequently participate in the Chrysler Capital Preapproved Direct Mail Program and consistently achieve gold-level VIP status.

Grindstaff maintains an above-average collateral touch (84.10 percent YTD), along with above-average retail/lease penetration (50.60 percent YTD). Chrysler Capital works hard to earn the business of Grindstaff CDJR each and every day and Grindstaff actively works with Chrysler Capital to achieve success within the dealership.

Together, with mutual respect and collaboration, Grindstaff and Chrysler Capital are WINNING!

Haddad Dodge Ram

As a true business partner with Chrysler Capital, Haddad Dodge Ram utilizes the many tools offered to increase their new and CPOV vehicle sales.

The dealership participates in the online lead program as well as the preapproved mailer to generate leads and create incremental opportunities. With a 72.28 percent collateral touch and 40.07 percent penetration, they are proven leaders in the California Business Center. This commitment to CCAP partnership resulted in extra earnings every month in the second quarter, generating valuable VIP payouts, adding to the profitability of the dealership and strengthening the partnership with Chrysler Capital!

We value our relationship with Haddad Dodge Ram, thank them for their continued support and are excited to present them with the as a Chrysler Capital Distinguished Dealer Award.

LaFontaine Chrysler Dodge Jeep_® Ram FIAT® of Lansing

When thinking of the definition of a true partner, LaFontaine Chrysler Dodge Jeep_® Ram FIAT® of Lansing fits every aspect of what you would look for!

Not only are they supportive in the business they fund with Chrysler Capital, but at the beginning of each month, New Car Manager Drew Tompkins sits down to review competitive lease information on each vehicle with Dealer Relationship Manager Shane Fuhs.

Since the majority of their new car sales are leases, they recognize the value in funding the majority of those new vehicle deals through their captive finance source and it’s all about partnership. By using the benefit of CCAP waived disposition fees and opportunities to earn MVP pricing, Lafontaine of Lansing is able to focus on customer retention.

We’ve also built a proactive partnership in relation to a growing issue in the automotive industry – the focus on preventing fraud. The management team at Lafontaine, along with their DRM, are motivated in making fraud prevention training a priority. The training has enabled their staff to be more aware of the signs of fraud and has educated them on the actions they can take to prevent fraud in their dealership.

We value our relationship with LaFontaine of Lansing and look forward to our continued partnership with them in meeting the automotive needs of our mutual customers.

Laredo Dodge Chrysler Jeep_®

When Dealer Relationship Manager Cameron Shia took Laredo Dodge Chrysler Jeep_® over, the store was not doing much business with Chrysler Capital. Today, Cameron describes Laredo DCJ as “a pleasure to work with, exceeding any and all numbers given to them.”

What changed? Regional Sales Manager Scott Daumer recalls a ride along where he and Cameron, after a candid conversation, asked Dealer Principal Lelo Gonzalez to commit to sending all of his applications for the following 60 days. Lelo agreed and the rest is history.

These days, Laredo DCJ is all-in with CCAP, with a collateral touch of 93.7 percent and penetration of 66.1 percent, year to date. They have built a strong relationship with their buyer and continue to make VIP numbers month over month.

Laredo DCJ is a great example of two companies working as one to drive business for both the dealer and CCAP.

Marc Motors Chrysler Dodge Jeep_® Ram

Marc Chrysler Dodge Jeep_® Ram is a great partner to Chrysler Capital!

This new dealership quickly rose to the top of the FCA US LLC leaderboard and is now the second largest volume dealer in the state of Maine. Chrysler Capital on-boarded them as a floorplan dealer from the onset and they have been loyal and committed to working with CCAP. With this dealer being new to FCA US LLC and CCAP, it wasn’t always easy, but together we worked out the bumps in road.

Through 2019, they have the highest collateral touch in the state, at 86.46 percent, as well as being one of the highest in the Northeast. They also choose to send us the majority of their business, as supported by their penetration of 61.96 percent for 2019. They see value in Chrysler Capital programs such as MVP and VIP, because they know these programs help make them money and improve their business.

It is our pleasure to work with such a great group of people, helping them grow their business and watching them succeed.

Oliver C. Joseph Chrysler Dodge Jeep_® Ram

Oliver C. Joseph Chrysler Dodge Jeep_® Ram has been open since 1914. You don’t survive for that long in this business without doing a number of things right.

Oliver C. Joseph CDJR is a model partner for Chrysler Capital. Their support with CCAP has grown year over year from a 36 percent new car penetration to 56 percent. As a team, the managers and staff of Oliver C. Joseph CDJR teamed up with CCAP to improve their sales district rank to fourth in new car sales, where they ranked seventh just one year ago. They accomplished this feat by giving Chrysler Capital a fair look at every application.

They also increased their use car applications submitted to Chrysler Capital by 29 percent year over year and, due to their meticulous attention to detail, they fund their deals in under two days.

Oliver C. Joseph is a perfect fit for the Chrysler Capital Distinguished Dealer Award. It is our honor to recognize Brad Joseph, Curtis Joseph, Ken Placke and the entire team at Oliver C. Joseph CDJR for their continued support.

Palmen Motors Dodge Chrysler Jeep_® Ram

Palmen Motors Dodge Chrysler Jeep_® Ram is an exemplary partner for Chrysler Capital in Southeastern Wisconsin and the Midwest Business Center.

Over the past year the team has increased penetration from 29 percent in May 2018, to 63 percent in May 2019. Under the leadership of Owner Andy Palmen and General Manager Giaco Ruffolo, the dealership continually exceeds expectations and proves to be a leader in the Milwaukee area. So far in 2019, they’ve achieved VIP targets every month and understand the value of directing business to Chrysler Capital.

Dealer Relationship Manager Ryan Sylvester recently assumed management of the territory and during this time he continually praises the teamwork Andy and Giaco’s staff promote with Chrysler Capital. Likewise, Midwest Regional Sales Manager Collier Black has had equally positive interactions with the Palmen team and is excited to recognize Palmen Motors DCJR as a Chrysler Capital Distinguished Dealer.

The 2019 J.D. Power Dealer Satisfaction Survey results validate Chrysler Capital’s commitment to improvement.

Chrysler Capital has shown year-over-year improvement in every category. More importantly, our dedication to continuously upgrading our program, processes and service levels has enhanced our dealer experience and offerings. We understand that our FCA US LLC dealers are at the core of our business. Therefore, every advance to move the needle and grow our program is only made possible by providing our dealer partners with sustainable, market-competitive programs.

We aren’t taking our foot off of the gas. This is only the beginning. More changes. More improvement. More opportunity.

Below is an overview of the survey results, validating the year-over-year improvements.

PRIME RETAIL CREDIT

Chrysler Capital had the second-highest overall point increase in this category.

• Chrysler Capital’s Retail Credit score increased year-over-year by 38 points and showed the following subcategory improvements:
  • Finance Provider Relationship score improved by 22 points YOY
  • Credit Staff Relationship score improved by 30 points YOY
  • Provider Offerings score improved by 32 points YOY
  • Application/Approval Process score improved by 84 points YOY
  • Vehicle Return Process score improved by 26 points YOY
• Chrysler Capital closed the gap on the following captive (mass-market) averages:
  • Chrysler Capital’s Sales Representative Relationship score continues to exceed the captive (mass-market) average
  • Chrysler Capital’s dealer support with a primary buyer and/or team score continues to exceed the captive (mass-market) average
  • Chrysler Capital’s provider offerings in regard to dealer reward programs exceed the captive (mass-market) average

FLOORPLAN

• Chrysler Capital’s Floorplan score increased year-over-year by 9 points and showed improvement in the following subcategories:
  • Portfolio Management score improved by 14 points YOY
  • Support Staff Relationship score improved by 12 points YOY
  • Provider Credit Line score improved by 9 points YOY
  • All Relationship Satisfaction score improved by 5 points YOY

Overall, Chrysler Capital improved 38 points in the 2019 J.D. Power Dealer Satisfaction Survey and moved up two spots in our ranking among all captives. Our most significant improvements have been within credit and funding and this continues to be a primary focus.

We are proud to be offering enhanced programs and heightened dealer service year-over-year and we are excited for the road ahead. Please tune in to upcoming editions of this newsletter, where we will be sharing more details on specific changes and improvements important to your business.

Retail programs

Following last year’s survey, changes were made to allow additional backend, we added 84-month financing on used vehicles and we introduced new pricing across the spectrum on nonprime and prime business. Exclusive Chrysler Capital Bonus Cash grew month-over-month in 2018 and continues in 2019, resulting in more money available to close your customers.

All of these changes enabled Chrysler Capital to increase overall market share year-over-year.

In fact, the changes in pricing and policies allowed Chrysler Capital to become more competitive across the full credit spectrum. We were able to grow our share of prime and near-prime business while maintaining the lead on subprime business.

Lease programs

In 2018, one of our National Dealer Council members told us to focus on winning the lease payment on key-target vehicles … and we listened!

We know that Jeep_® Grand Cherokee and Ram 1500 trucks are a big part of your business. Working with our partners at FCA US LLC, we made changes to our lease programs that resulted in more competitive payments for your customers. This allowed our lease share to improve and stabilize. In August 2018 and March 2019, Chrysler Capital achieved over 60 percent lease share.

Our continued partnership with FCA US LLC enabled Chrysler Capital to maintain between 40 – 80 percent lease share on FCA US LLC’s top leasing models.

Chrysler Capital continues to grow the number of dealers who floorplan with us through our partnership with Santander Bank, N.A. In 2018 we acquired over $800 million and we are looking to add another $750 million in 2019. Currently, Chrysler Capital has 15 floorplan packages totaling $150 million projected to close in the next 60 days.

Why are these dealers making the move to Chrysler Capital? Because they recognize that Chrysler Capital Dealer Commercial Services (DCS) provides dealers with a suite of products to facilitate day-to-day operations, growth and potential acquisitions.

We offer cash management accounts and a complement of commercial and personal banking products. All products are offered at market-comparable terms. And floorplan terms are not tied into required retail or lease funding hurdles.

However, floorplan dealers DO qualify for advantages over non-floorplan dealers when participating in our VIP incentive program, earning over $8.4 million in 2018. Floorplan dealers consistently outrun non-floorplan dealers in penetration, qualifying for more Chrysler Capital exclusive bonus cash programs.

Another perk floorplan dealers enjoy is MVP pricing advantages on returning lease vehicles, as they are able to purchase these units at residual pricing rather than market price. These savings can translate to several thousands of dollars per year.

Chrysler Capital dealers are serviced by seasoned floorplan professionals, sourced from captives and large commercial banks, with multiple years of auto finance experience that helps build strong, longstanding relationships. Powered by industry-leading technologies, Chrysler Capital DCS provides the products dealers need with the service they expect.

These advantages and changes to our internal processes, based on feedback we received from prior J.D. Power Dealer Satisfaction Surveys, reinforce why floorplanning with Chrysler Capital is the way to go.

Funding your contracts in a timely manner is a top priority at Chrysler Capital. We heard your feedback loud and clear and, in response, have implemented multiple changes and added resources which have helped improve the overall funding process.

Here’s a snapshot of items addressed over the last year:

• Following the 2018 J.D. Power Dealer Satisfaction Survey, which was launched just as tax season wrapped up, we immediately took action to reduce the backlog of in-house contracts. Within 60 days, the average days to fund was reduced from 5.4 to 3.5 days.
• We grew our team to include an additional 80 funders and five managers.
• We conducted an end-to-end review of our funding process, including independent validation by an external consultant. This analysis resulted in:
  • The creation of a dedicated processing team to focus on new receipts
  • A dedicated escalation team to concentrate on contracts with outstanding items
    • Credit analysts and senior funders work side-by-side daily to manage and reduce aged contracts
  • Process simplification to reduce handoffs between Credit and Funding
  • Additional associate training and continuing education in key areas
    • Proof of income training
    • Lease contract processing
    • Chrysler Capital Dealer Website utilization
    • Sales/dealer education on higher package error rates

So, what do all of these changes mean for YOU?

The first and most obvious change you have likely noticed is the reduction in funding times. In February 2019, we funded 95% percent of clean contracts on the same day they were received.

• Retail contracts currently average 1.1 days to fund
• Lease contracts currently average 0.7 days to fund

To ensure your funding package is complete and for the fastest funding times, use our funding to-do list and busy-season reminders.

Since addressing the backlog of contracts in-house after the 2018 tax season, the average daily number of contracts in-house reduced month-over-month for the remainder of 2018, creating a reduction in Contracts in Transit.

And finally, the faster we fund, the better our customer service – not only to you, but also to the newest member of our Chrysler Capital family. Improved funding time increases the likelihood of better CSI scores.

As we continue through a busy and successful 2019 tax season and beyond, we look forward to continuing to assist you with best-in-class service. As always, thank you for your continued support.

At Chrysler Capital, we recognize that a smooth lease-end process for our customers and dealers creates a greater likelihood those customers return, repeating their experience returning to their originating dealer for another FCA US LLC vehicle. Based on your feedback, we made key improvements to the communication and termination portions of the lease-end process. Here’s a look at what changed.

Communicating through the lease-end process

For customers with maturing leases, we introduced the Chrysler Capital Personal Webpage. Designed specifically with the individual in mind, the customer can log in to get information regarding next steps, timelines and available options.

To complement the Chrysler Capital Personal Webpage, we produce and distribute a comprehensive lease-end guide for both customers and dealers. It is available for customers on ChryslerCapital.com and FCA US LLC dealers can also access it on the Chrysler Capital Dealer Website.

Finally, the Chrysler Direct Mobile Application made its debut in 2018, allowing you to easily add CPOV and used vehicle inventory while on the run. Create watch lists, search for specific vehicles, make purchases and more, all from the palm of your hand. It’s convenience at its best.

Creating a smoother termination process

 When it comes to lease end, we know clear and concise is key, so we made changes to Chrysler Direct that more clearly identifies both dealer and customer intent. It also provides a step-by-step process, ensuring all the boxes are checked.

Further enhancements to the Chrysler Direct site help clarify dealer options at lease end, including changes to the Pricing & Turn-In tool. Items such as those listed below have been updated to create a more user-friendly experience.

• Dealer buyout price
• Market value
• Payoff when eligible
• Odometer statement
• Multiple payment methods
• Disposition fee waived for returning customers

Huge. Vast. Massive.

These are all words that could be used to describe one of the biggest auto industry events of the year – the National Automobile Dealers Association convention (NADA) – held this year in San Francisco, California, Jan. 24-27.

NADA 2019 was held in scenic San Francisco, California.

Chrysler Capital was among the 22,000 attendees – including thousands of dealers – and more than 500 exhibitors. The four-day convention and expo included keynote sessions with industry experts and key business leaders, more than 120 workshops and education sessions, speakers on dealer solutions, a social connection zone, dealer franchise meetings and more, according to NADA.org.

“The NADA show is always one of the highlights of our year, and 2019 was, in my opinion, our best yet,” said Matt Eskolin, Chrysler Capital senior vice president of sales.

“We were able have great interaction, not only with our Distinguished Dealer award winners, but all the dealers who came by our booth to let us know the difference we’d made in their businesses,” he said. “The automotive industry is alive and growing, and we’re happy to be a part of that growth.”

Together with Santander Consumer USA (SC), Chrysler Capital hosted a co-branded event, a cruise around San Francisco Bay for 80 of our distinguished dealers, key dealer groups and digital partners.

In particular, NADA gave the Chrysler Capital team a chance to recognize distinguished dealers such as Jerry Bill of Stew Hansen Dodge Ram Chrysler Jeep_® in Urbandale, IA; James Davis of Gulfgate in Houston, TX; Jon Gray of Orange Coast Auto Group in Costa Mesa, CA; Adam Huff of Fred Martin Superstore in Akron, OH; Jim Marsh of Jim Marsh Chrysler Jeep in Las Vegas, NV; Ashley Rankin of the Woodhouse dealership in Blair, NE; Rob Sickel of Pine Belt Chrysler Jeep Inc. in Lakewood, NJ; Gabe Vigorito of the Security dealership in Amityville, NY, and John Yark of Yark Auto Group in Toledo, OH.

Mixing business with pleasure.

“This special event, hosted by both Chrysler Capital and SC, was a perfect way to kick off NADA 2019!” said Jena Rounding, director of sales for Chrysler Capital. “Our distinguished dealers enjoyed a great night on the San Francisco Bay and it afforded them the opportunity to meet and mingle with our company’s management teams. With dealers from around the country, the opportunity to bring them all together for an event like this doesn’t happen often and we were very excited to be able to show our appreciation for some of our best-supporting dealers.”

Spirits were high on the co-branded Bay cruise.

Convention speakers included Wes Lutz, president of Extreme Dodge Chrysler Jeep Ram in Jackson, MI, and outgoing NADA chairman, who encouraged dealers to embrace the change that is happening industrywide, continue to listen to their customers and “writing the script” about the industry’s future.

“Our customers tell us what they want from the market every day when they spend their money,” Lutz said. “And no one listens to the customer better than we do.”

Lutz is being succeeded as NADA chairman by Charlie Gilchrist, whose Gilchrist Automotive comprises eight dealerships in the Dallas-Fort Worth area, including Ford, Buick, GMC, Chevrolet, Nissan and Volkswagen as well as Chrysler, Dodge, Ram and Jeep.

NADA, which has hosted an annual convention for more than 40 years, represents nearly 16,500 franchised new car and truck dealerships.

Enjoying the sights of beautiful downtown San Francisco.

Stop by booth #1325S to meet with Chrysler Capital leadership and learn how we are committed to helping you drive success.

Friday, January 25 – Sunday, January 27, 2019

Moscone Center

747 Howard Street, San Francisco, CA 94103

Booth #1325S

Happy New Year to all of our FCA US LLC dealers!

As we welcome in 2019, we would like to thank you for a very successful 2018. Together, we created $19.5 billion in new acquisitions, which included:

• 270,000 leases (up 63 percent, year over year)
• 190,000 subprime contracts (up 76 percent, year over year)
• A year-end total retail and lease penetration of 30 percent (up from 20 percent in 2017)
• Floorplan acquisitions of $800 million, with an additional $500 million committed

In addition to these accomplishments, we made changes to our Funding Department and decreased funding times by 42 percent, year over year.

The year-end sales push has largely contributed to this success. As you can imagine, it has also lead to an influx of contracts received for funding.

We ask for your patience as we work through the additional volume over the next several days. In order to expedite funding times, please utilize notes available via Dealertrack, RouteOne and the Chrysler Capital Dealer Website and leverage online tools such as uploading missing stipulations via the Chrysler Capital Dealer Website. Your Credit Analyst may also reach out to you to discuss contracts with missing stipulations and/or incomplete documentation.

Thank you, again, for your support throughout 2018. We look forward to working together to drive the success of FCA US LLC dealers throughout 2019.

On behalf of Chrysler Capital, thank you for your participation in the 2018 J.D. Power Dealer Satisfaction Survey!

Chrysler Capital has shown year-over-year improvement in every category, and most importantly, our dedication to continuously improving our program, processes and service levels has never been stronger.

This has already been a big year for us, as we’ve worked to implement changes to better align our program with the market and to help drive the success of our FCA US LLC dealer partners.  The 2018 changes include:

• Improved pricing with greater opportunity for backend product sales
  • Increased maximum backend limit
• Eliminated maximum $2,500 dealer participation
• Launched regional funding teams with dedicated phone extensions
• Reorganized credit structure
• Created a standard 84-month financing program
• Lowered our rates in strategic segments to drive a competitive advantage
• Enhanced our lease-end processes
  • Developed a Chrysler Direct mobile app for purchasing off-lease vehicles

The momentum doesn’t stop there. Our commitment to our FCA US LLC dealer partners is our top priority as we enter Q3 and help you close out the year. As always, your feedback is instrumental in allowing us to enhance our program and service to better meet your needs.

Please contact your Dealer Relationship Manager with any questions.

Leverage the power of your smartphone or tablet to make searching through Chrysler Capital inventory simple and purchasing convenient. It’s as easy as …

Review the Chrysler Direct Mobile App User Guide, available in Docs & Training via the Chrysler Capital Dealer Website, for a complete overview of features and download the app to begin purchasing off-lease vehicles today!

Throughout the first quarter of 2018, we have worked to roll out a funding pilot program that gives you access to a dedicated funding team.

In an effort to provide the best possible service, we have reorganized our funding teams. Each business center will now have an assigned group of funders, allowing you the opportunity to build relationships with a small crew of dedicated analysts.

To access the dedicated teams, phone extensions were created exclusively for each business center. The last few regions for the new funding structure are expected to be added to the pilot by early April 2018. Please reach out to your Dealer Relationship Manager for more information regarding the availability of this program in your area and your extension.

We have listened to your feedback and hope this change with significantly enhance your funding experience with Chrysler Capital.

Focus.

Motivate.

Connect.

These are the words that drive us at Chrysler Capital. We are looking forward and we are FOCUSED. We are MOTIVATED. We are CONNECTING in new, different and better ways.

Our mission at Chrysler Capital is:

Provide the best Chrysler Capital service and experience with everyone we interact with across all parts of the business.

We are proud to support FCA US LLC dealers nationwide. We’ve traveled a long way in the last five years, but we are always looking for opportunities to improve our programs and better serve our dealers and FCA US LLC.

We hit the ground running in 2018 to identify and react to these opportunities. You may have noticed some of the changes early in the first quarter, such as:

• More competitive callbacks in both the prime and near-prime credit space
• Eliminated fees and stipulation for most prime transactions
• Streamlined credit and funding processes, allowing for a higher level of customer service
• More competitive retail and lease offers
• Eliminated the $2,500 maximum on dealer participation
• Adjusted our rebate policy

BUT THE MOMENTUM DIDN’T STOP THERE.

More important is what has been happening in every department, at all levels – a commitment to excellence. Everyone from sales to credit to funding to all the behind-the-scenes folks that make things happen every day are working together to create a seamless interaction that defines excellence.

As we continue to grow our penetration and market share, we are striving to find new and better ways to think outside the box, not to just meet expectations, but to exceed them. In doing so, we are looking forward. Pushing forward. Moving forward and growing.

We are on the road to $16B in 2018. We are confident that our commitment to excellence and our commitment to you, will get us there. We are all on board. We are looking to move the needle and we need you to make it happen.

You will continue to notice the difference as we work hard to drive your success and better align our program with the market.

Thank you for your business.

We hit the ground running in 2018. More competitive callbacks and streamlined processes made big waves initially. Then, March proved to be a pivotal month, marking the date of some long-awaited changes.

Your feedback has been, and continues to be, invaluable. Based on comments we’ve received, we were excited to announce the following changes in March:

• The maximum $2,500 dealer participation was eliminated
• Rebates are no longer netted out of our LTV calculation, resulting in better pricing as well as greater opportunity for backend product sales
• Coming soon – the maximum backend limit will increase from $4,300 to up to $6,500

 
You will continue to notice the difference as we work hard to drive your success and better align our program with the market.

Thank you for your business.

It’s always good to have options. That’s why Chrysler Capital is providing you with another payment option for your customers.

Starting today (January 25, 2018), all new 2017 and 2018 FCA US vehicles qualify for the Chrysler Capital 84-month program.

That’s right – ALL NEW 2017 AND 2018 FCA US VEHICLES. It doesn’t matter if your customer is looking for a workhorse, a family-friendly vehicle or just something fun to drive. From a Ram 3500 to a FIAT® 124 Spider, we’ve got you covered.

Don’t forget to submit your application with an 84-month term at the standard rate to receive an automated approval.

Check out all the details here or contact your Dealer Relationship Manager with additional questions.

On behalf of Chrysler Capital we would like to thank our DAC members and FCA US dealers for your continued support and business. As we close out this year, we would also like to thank you for the valuable feedback that has already been used to implement changes. The additional insights will set the stage for more improvements in 2018.

In partnership with our DAC members, we have identified key areas of our products and process that we are currently optimizing to grow our business and provide better dealer service.

We look forward to the new year and new opportunities to support our dealer network!

Purchase 10 or more Chrysler Capital vehicles from Chrysler Direct and DealerBlock Prime and earn a $100 buy-fee credit toward purchases in January 2018.

Questions? Call Chrysler Direct at 480-556-5242 or email ChryslerDirectSupport@openlane.com.

Putting a face with a name is important. While Chrysler Capital credit buyers may be working out of the Dallas corporate office, they are plugged in nationwide and ready to help you sell more FCA US LLC vehicles. We value your relationship and have trained our teams to best understand your region’s specific needs and offers. Learn more about this month’s featured buyers!

Mildred Isaac

A tenured associate with 11 years under her belt, Mildred has worked as both a funder and a buyer for Chrysler Capital. To her, while she enjoys the competitive nature associated with what she does, the best part of her job is the satisfaction she gets knowing she has helped someone get into a vehicle they can afford. Outside of work, she is the proud parent of two great kids and she enjoys spending her free time shopping for her next fabulous purse.

Charisma Patterson

A Denver, Colorado native, Charisma is a self-proclaimed, die-hard, bleed-blue-and-orange Denver Broncos fan. (This probably makes for some interesting conversations with her Northeastern-based dealers.) She is also a former Chrysler Capital lease funder who enjoys spending her free time with her spirited four-year-old granddaughter. A talented singer as well, Charisma is a member of the Women’s Chorus of Dallas and will be singing at Carnegie Hall in May of 2019. Break a leg, Charisma!

Cynthia “Cindy” Bammel

Among the first to join the team, Cindy is one of the original Chrysler Capital buyers. Nearly five years later, she still loves every minute of it. You will rarely see her without a smile and you can always hear the laughter in her voice. From working a tough deal to building relationships with her dealers, she “doesn’t sweat the small stuff” and her passion is fueled by her competitive spirit.

Big Finish is upon us and Chrysler Capital has been working closely with FCA US LLC to put together great programs for a strong month end! Nationally, we continued our 0% APR offers including:

0% APR for 72 months PLUS $1000 CCAP Combo Cash on select

2017 models

0% APR for 60 months PLUS $500 CCAP Combo Cash on select

2018 models

Don’t forget – 0% APR for tiers 1 and 2 means 0.9% and 1.9% for tiers 3 and 4, helping keep payments lower for the customers that come into your showroom.

PLUS – our holiday present to you – DOUBLE FLATS!

In December, we also worked closely with all of our Regional Business Centers to offer region-specific CCAP Bonus cash on select models.

See DealerCONNECT for program rules.

Putting a face with a name is important. While Chrysler Capital credit buyers may be working out of the Dallas corporate office, they are plugged in nationwide and ready to help you sell more FCA US LLC vehicles. We value your relationship and have trained our teams to best understand your region’s specific needs and offers. Learn more about this month’s featured buyers!

Shaytra (Shay) Riles

Shay began her career in movies – renting them, that is. Yes, she was the person behind the counter at Hollywood Video reminding all of us to “be kind and rewind.” These days, Shay is more of a foodie than a movie buff. Lucky for us, Shay did not combine her love of cooking and video to travel down the path of Food Network stardom. Instead, she is serving up some delicious deals right here at Chrysler Capital.

Jerremy Coke

Like many teens growing up in the Dallas-Fort Worth area, working at Six Flags over Texas sounded like a good gig to Jerremy. And so, starting on his 15th birthday, that’s exactly what he did. After three seasons he moved on, and these days, when he’s looking to hang out with his own children, you’ll likely find him at one of his kids’ activities or a water park.

Tonya Wilson

Variety is the name of the game for Tonya. She may be a buyer for Chrysler Capital, but she is also an entrepreneur, a philanthropist and a self-proclaimed concert and travel junkie. “Free” time is not something she knows much about because when she has a moment, she is likely creating a new T-shirt design, preparing for or walking in a Susan G. Komen three-day event or planning her next outing.

Featured team: Denver

Front L-R: Reggie Reeves, Tiffany Mitchell, Melissa Nieves, Lashaun Holland
Back L-R: Pete Rickman, Matt Wilkins, Chanita Nelson, Anthony McCoy

The holidays are quickly approaching and our Black Friday Sales Event came early for Chrysler, Dodge, Jeep_®, Ram and FIAT® dealers!

To help move 2017 inventory with an extra special incentive for purchasing customers, Chrysler Capital announced 0% APR for 72 months PLUS $1,000 combo cash on select 2017 vehicles! These five models represent 40 percent of the available 2017 model year inventory on dealership lots.

Also, JUST added – 0% APR for 60 months PLUS $500 combo cash on select 2018 vehicles!!

Don’t forget – 0% APR for tiers 1 and 2 means 0.9% APR for tier 3 and 1.9% APR for tier 4, helping to keep payments lower for the customers that come into your showroom.

To wrap it all up with a big red bow, Chrysler Capital is also offering NO PAYMENTS for 90 DAYS in conjunction with the Black Friday Sales Event.

Take advantage of these four fantastic gifts –

1. 0% APR
2. 60-month and 72-month financing terms
3. Chrysler Capital Combo Cash
4. No payments for 90 days, resulting in no payments until February 2018

See DealerCONNECT for program rules.

But that’s not all! We are also offer DOUBLE FLATS on select tier 1-4 subvented deals contracted November 18 through November 30, 2017. That’s right! All you have to do is take advantage of the Chrysler Capital Black Friday Sales Event on these eligible vehicles. It’s as easy as that!

Finally, don’t forget our credit department will have extended hours to ensure we’re available to assist when you need us most.

Thanksgiving Day, November 23, 2017                                   Closed

Friday and Saturday, November 24-25, 2017                         8 a.m. to 9 p.m., per business center time zone

Monday through Wednesday, November 27-29, 2017         8 a.m. to 9 p.m., per business center time zone

Thursday, November 30, 2017                                                 8 a.m. to 11 p.m., CT

Monday, December 4, 2017                                                      8 a.m. to 9 p.m., per business center time zone

In late September, Chrysler Capital announced increased rate participation across all terms.

This increase was a direct result of dealer feedback received from our Dealer Advisory Council and via the J.D. Power Dealer Satisfaction Survey where Chrysler Capital scored lower than our competition.

Since the change, our rate spread is up across all terms. Likewise, the average participation paid to dealers has increased from an average of $766 prior to September 25, 2017, to $894 in the six weeks following the change on funded, standard APR loans.

We are excited about the early results and look forward to sharing more information as we continue to build on the success of the updated participation plan.

We know the backlog following the 2017 tax season resulted in frustration surrounding delays in funding. Since then, our funding department has been working diligently to streamline processes, improve communications and ultimately fund contracts faster.

Below are some of the initiatives put in place over the last several months.

• Timely communications via RouteOne text messages – effective August 7, 2017
• One-call resolution program continues to show improved service response levels – piloted July 2017; expected to be implemented across all of credit and funding in Q1 2018
• SSA 89 Form assists dealers in preventing fraud prior to delivery – introduced pilot in September 2017

The result of these enhancements include a reduction in funding time from an average of 4.2 days in June 2017, to 3.1 days in September 2017. As of early November, 26 percent of all contracts received are funded the same day and a total of 44 percent are funded within one day.

So what is happening with the other 56 percent of contracts received?

The majority are being held for missing documentation. You can help by uploading those documents via the Chrysler Capital Dealer Website. It’s the fastest, most efficient way to ensure documents are received and reviewed promptly!

Working together, we can continue to improve our service and get your contracts funded faster!

In June 2017, Chrysler Capital conducted a lease-end survey, via J.D. Power, to determine how we compared to the mass market captive lease providers and to identify areas of improvement or concern.  J.D. Power surveyed over 10,000 Chrysler Capital customers with leases maturing between November 2016 and April 2017.

As a leading lease provider, Chrysler Capital outperformed the mass market average and was higher than both GM Financial Services and Ally.

The survey results demonstrate our continued commitment to improving our lease-end process in order to build both brand and dealer loyalty.

Highlights of the survey include:

• > Almost 60 percent of those surveyed chose to return their leased vehicle to the originating dealer and lease or purchase a new FCA US product
• > Chrysler Capital scored higher than Ally or GM Financial Services regarding customers understanding their lease-end options and in providing information on new vehicle models
• > Chrysler Capital was able to more effectively communicate via our website than competitors, thus reducing both customer frustration and servicing costs

Areas of opportunity include:

• > Continuing to work with lease-end customers to eliminate surprises on wear and tear charges
• > Better accommodating customers’ scheduling needs and educating them on their options for the inspection process
  • >> While 92 percent responded that the desired time window was scheduled, only 24 percent responded that the inspections took place at their home or office

Chrysler Capital is currently working with Chrysler Direct to develop a phone-ready mobile application for off-lease purchases! This new technology is scheduled for 2018 Q1.

Here is a sneak peek at some of the screenshots:

This will make it even easier to purchase quality off-lease vehicles at great prices!

In the meantime, if you have any questions, Chrysler Capital Remarketing created a Remarketing Dealer Relationship Team to assist FCA US LLC dealers in purchasing Chrysler Capital’s off-lease inventory prior to the vehicles hitting the auction block.

This team’s focus is assisting dealers with the purchase of multiple vehicles from multiple locations.

With six dedicated relationship managers, the Remarketing Dealer Relationship Team will be the buyer’s first point of contact to manage the off-lease sales of maturing units. The team has the ability to review pricing with dealers and encourages bulk packaging of six units or more to get the best pricing available.

Remarketing Dealer Relationship Managers can be reached by phone or email:

Phone: 866.557.6704          Email: Leaseendsales@chryslercapital.com

Putting a face with a name is important. While Chrysler Capital credit buyers may be working out of the Dallas corporate office, they are plugged in nationwide and ready to help you sell more FCA US LLC vehicles. We value your relationship and have trained our teams to best understand your region’s specific needs and offers. Learn more about this month’s featured buyers!

Jedidiah (Jed) Steward

A self-described outdoor guy, Jed has a great spirit for adventure. His first job was hauling hay during summer vacation. These days, Jed spends his free time on things such as being an avid disc golf enthusiast, getting his helicopter pilot’s license and becoming an ordained minister. Jed is definitely full of surprises. One thing that won’t surprise you, if you’ve ever worked a deal with Jed – he doesn’t like leaving a problem unsolved. So, when you call him with a deal that might seem challenging, you can expect him to work his hardest to help you find a solution.

Kimberly Deleon

Kimberly is no stranger to the automotive industry. She has 25 years of experience and has been buying deals for eight of those years. She is passionate about her job and ensuring her dealers know she is always here to help put the keys of an FCA vehicle in another happy customer’s hands. How did Kimberly become so customer focused? The old fashioned way … she started out in the food industry, serving the hungry masses at Schlotzsky’s. Then she spent her hard-earned money on the same thing every young, red-blooded, American girl spends her money – on clothes, of course!

David Hudson

For most, when you ask someone what their first major purchase was, they’ll say a car. That, or some other prized possession they likely had to save up for over an extended period of time. But not David. He went big AND went home. Literally. His first major purchase was a house. And he worked hard for it, as he has yet to fulfill his lifelong dream of hitting the lottery. So, while he continues attempting to work magic with the lotto numbers, he also works his magic with deals, doing his best every day to make your customers’ dreams come true with a new car, truck or SUV.

Featured team: West

Front row (left to right): Trey Tottress, Zach Crumpley, Symone Palm, Shelia Evans
Back row (left to right): Jin Kim, Denver Edmonds, Will Buehring, Owen Barnes
Not pictured: Maranda Blair, Shay Brown and Nicole Hill

As of June 2017, all eligible dealerships gained the VIP advantage.

If you are not already taking advantage of VIP, that means your dealership is missing out on the opportunity to earn up to $150 per funded contract for non-floorplan dealers, or up to $300 per funded contract for floorplan dealers.

The program continues to grow with over $1.7 million paid out to dealers year-to-date.  Currently, almost 30 percent of all participating dealers earn some form of payout, averaging $3,018 per month.

We want to grow those numbers even more, but we need your help!

In August 2017, 483 dealers missed the GOLD payout level by a total of three or less loans. Those additional payouts would have amounted to $479,250.

Don’t miss out on these additional earnings! Avoid being this guy:

Follow these easy steps to success:

• Know your monthly VIP goals provided by your Dealer Relationship Manager
• Ensure your contracts are submitted and funded by the 15^th of following month
  • Utilize the Chrysler Capital Dealer Website to track funding statuses

In the last few months, we have seen many areas of our country impacted by natural disasters.

Santander US, Chrysler Capital’s parent company, has generously matched employee donations for hurricane relief on the Texas the Louisiana Gulf Coasts and in Florida. Additionally, Santander US pledged $2,000,000 to recovery efforts in Puerto Rico, where we have a servicing and funding center.

A Santander US Employee Relief Fund has been established to support our impacted co-workers with the company matching employee contributions dollar-for-dollar, up to $500,000.

Following the hurricanes, Chrysler Capital was able to assist 54 dealers impacted by Harvey and Irma by paying for direct mailers. A total of 280,000 pieces were mailed to consumers in the impacted areas which will aid those dealerships in both new and used sales needed to replace total loss vehicles.

If you haven’t considered one of Chrysler Capital’s direct mail campaigns, you are missing out on a way to bring in incremental sales.

In March and April 2017, 194 dealers participated in the program. A total of 1,109,887 mailers were sent resulting in a total of 4,308 sales. That breaks down to an average of 5,721 mailers per dealership with an average of 22 sales each!

Sign up for our December 2017 mailer now! Enrollment ends November 10, so don’t delay. Online registration is quick, easy and just a click away.

Two specific areas you have asked us to re-evaluate are the 84-month program and our maximum participation. So we did. Here is what we came up with:

84-month programs

Chrysler Capital continues to grow our 84-month financing programs for both subvented APR and standard-rate business. For special APRs offered in conjunction with our partner, FCA US LLC, Chrysler Capital has funded over 2,100 loans in the last six weeks, of which 54 percent had 84-month terms.

Our standard 84-month program, with rates as low as 3.89% APR, was also expanded in September with the addition of four new vehicle models.* The complete list of eligible vehicles includes:

• 2017 Chrysler Pacifica
• 2017 Dodge Durango
• 2017 Jeep_® Grand Cherokee
• 2017 Jeep Wrangler and Wrangler Unlimited
• 2017 Ram 2500

*Note: 2017 Ram 1500 and 2017 Jeep Cherokee were removed due to the available, competing 84-month incentivized rate.

Eligibility rules:

• Must finance through Chrysler Capital
• Qualify for standard rate
• Retail transactions only
• Select new vehicles only
• Thin files will not qualify
• FICO > 700
• Up to 120% advance; max LTV varies by tier
• Dealer must request 84-month term when submitting application
• Max participation of 1.50%, not to exceed $2,500 OR standard flat of $300
• Commercial transactions are not eligible

When initiating request for 84-month term:

• Application must be submitted with 84-month term at standard rate to receive automated 84-month approval
• Requested vehicle must be eligible for 84-month program

Max participation increasing

Effective September 25, 2017, Chrysler Capital is excited to announce the enhancement of our allowable participation limits.

Chrysler Capital is committed to driving the success of our dealers. As a result, we have made changes to our participation program, increasing the maximum participation and increasing your opportunities to grow your business!

Below are the new maximum participation limits. Please check your callback for details.

*Maximum participation payout amount of $2,500. Not every term or transaction type qualifies for the maximum allowable participation. Consideration is also given to credit quality and deal structure. Please check your callback for eligibility details.

As a reminder, fair and equal treatment must be provided to all individuals requesting financing. Chrysler Capital and our dealers are prohibited from discriminating on any aspect of the credit transaction on a prohibited basis.

Contact your Dealer Relationship Manager with questions and feedback regarding this change.

Our goal, like yours, is to ensure an easy and efficient lease-end transition for all of our customers. Knowing what to expect can help us all work together in steering our customers toward their next FCA US LLC brand vehicle and Chrysler Capital lease.

To drive us toward our common goal, we’ve been working both with you and behind the scenes to provide a clear path. Here are just a few of the things we’ve recently been doing.

In the last three months, Chrysler Capital Dealer Relations Managers have been working with our lease-end remarketing specialists to assist dealer personnel with the lease-end process. We are offering in-dealership training and reference materials to ensure a smooth, worry-free transition for our customers.

In addition, our Marketing team is developing short training videos which can be texted or emailed to dealers for easy viewing. These videos will also provide overviews of each process and some best practices.

Finally, we have updated the Lease-End Grid which explains, in detail, what to do in each scenario. The Lease-End Grid can be found on the Chrysler Capital Website, via DealerCONNECT, under Docs & Training.

Communicating with Chrysler Capital Credit and Funding are key aspects of driving your business and now it’s easier than ever. Thanks to your feedback, we’ve implemented a new, more efficient process and a new line of communication.

Streamlined escalation process for Credit and Funding

Feedback we received from our dealers stated there were no clear options to get one-call resolution for their personnel calling in to discuss contract issues. Going back and forth between Credit and Funding was frustrating.

To improve our process we launched an instant message pilot program on July 24, 2017, that’s designed to give our dealers one-call resolution on escalated issues. Results are positive and we’re looking to expand the scale of the pilot.

Benefits

Dealers are able to either get issues reviewed by Credit, Underwriting and/or Funding without having to call back in to speak with different departments.

• One-call resolution on escalated issues
• Enhanced communications

RouteOne funding updates are available via text message

Another communication improvement in Funding was implemented for dealers who previously could only send/receive messages through RouteOne, where only eComments were used. Requests that we send those same communications through the RouteOne Text Message section we heard and, effective August 6, 2017, Chrysler Capital implemented the text message functionality in RouteOne.

Benefits

Our dealers will no longer have to search through a large volume of eComments because the text message section provides for better visibility when new communications are sent by Funding.

• Reduced time to fund
• Improved service levels
• Enhanced communications

Putting a face with a name is important. While Chrysler Capital credit buyers may be working out of the Dallas corporate office, they are plugged in nationwide and ready to help you sell more FCA US LLC vehicles. We value your relationship and have trained our teams to best understand your region’s specific needs and offers. Learn more about this month’s featured buyers!

Joe Patterson

Remember back in the day, before we all got our news via instant alerts on our smart phones, when we got up in the morning, wandered out to the front yard and searched through the bushes to find the morning paper? Joe Patterson may remember better than most. At the ripe old age of nine, he got his first job delivering papers to the residents on base at Fort Leonard Wood. Today, he’s putting the customer service skill he learned at a young age to work delivering on deals and getting more consumers into FCA US LLC brand vehicles.

Samantha Poe

A few years ago, a trip down old Route 66 sparked Samantha Poe’s interest in traveling. Since then, she has added a multitude of countries and places (including all 30 North American MLB ballparks) to her bucket list. Fully intending to see each and every one, she currently has a whirlwind European tour planned for later this year. In the meantime, she appreciates the simple things in life, like her parents, who have been married nearly 40 years, her 11-year-old twins and good hold music.

Peter Ngyuen

Peter Ngyuen is no stranger to hard work. As a kid, he learned the value of hard work, efficiency and good customer service while bussing tables at Lone Star Park. Now a tenured Chrysler Capital credit buyer, he continues putting those same skills to good use every day. The best part of his job is “analyzing a deal structure and giving a dealer an option to get a deal done.” Peter enjoys sharing in his dealers’ excitement when they work collectively to put deals together.

Featured team: Mid-Atlantic

Back row (L-R): Robert Harding, Hector Flores, Jeffrey Brigham
Front row (L-R): LaTonia McCuin, Michele Webster, Tawana Johnson
Missing: Christina Shumway, Patricia Escalante, Kristen Jones, Heidi Perritano

Payment address reminder

To ensure fast and accurate posting, we would like to remind our dealer partners where to and whom to address when sending in customer payments and dealer payments.

In order to properly post your payment, the following instructions must be strictly followed.  Failure to have the correct information could result in a rejection of the payment, incorrect posting of the payment or other issues.

Where do I send dealer payments and what information is needed?

• Reference the following information on the payment:
  • Payment type (unwind, product cancellation, dealer participation, missing equipment and/or disposition fee)
  • Customer’s name, VIN and account number or application ID
• Dealer participation should always be broken out separately
• Unwinds should always be broken out separately
• Missing equipment and product cancellation can be sent on the same check

Forward all dealer payments to:

• Chrysler Capital
• Attention: Accounting
• 5201 Rufe Snow Drive, Suite 400
• North Richland Hills, TX 76180

Where do I send customer payments and what information is needed?

• Reference the following information on the payment
  • Customer’s name
  • VIN
  • Account number or application ID

Forward Chrysler Capital retail payments to:

• Chrysler Capital
• P.O. Box 660335
• Dallas, TX 75266

Forward Chrysler Capital lease payments to:

• Chrysler Capital
• P.O. Box 660647
• Dallas, TX 75266

Please contact your Dealer Relationship Manager with any questions.

Do you have customers who don’t like making their first lease payment at the time of signing? No problem!

Chrysler Capital’s Sign and Drive program offers the option to waive the first payment.

The following items are required on every Sign and Drive contract prior to funding:

1. In the Federal Consumer Leasing Act Disclosures, section 2:
   a. The monthly payment must be disclosed
   b. This section CANNOT include “NA” or “0”
2. In the Federal Consumer Leasing Act Disclosures, section 5:
   a. The first monthly payment must be disclosed on line 5b
   b. The first payment amount should be included in the rebate and non-cash credits section
3. Money factors must be adjusted accordingly
   a. 24-month terms are increased by 0.00063
   b. 25 to 48-month terms are increased by 0.00029
4. Using the Consumer Funding Requirements Checklist with your funding packet is recommended
   a. On the checklist, indicate under the Lease section that the deal was contracted as a Sign and Drive
5. Contact your DMS provider to have the “Sign and Drive Program” option added to the “Other Terms” section of the contract

For additional information or if you have any questions regarding the Sign and Drive Program, contact your Dealer Relationship Manager or view the following instructions here.

Chrysler Capital is excited to announce a national Expatriate Program for professionals and/or skilled workers who meet financing qualifications. The Expatiate Program is eligible on all new FCA US LLC brand vehicles for lease transactions only.

To be considered for the Chrysler Capital Expatiate Program, the following information must be provided for each applicant prior to final approval and funding:

PROGRAM REQUIREMENTS

(May be required, refer to callback)

❑ Proof of employment

– Letter from employer must state applicant’s position, hire date, income and length of stay in the United States

❑ Proof of income

– Applicant must provide contact name and phone number for employer’s Human Resources department

❑ Proof of residence

❑ Form I-94

❑ United States Social Security card or SSA-89

❑ Copy of current visa (L-1 or H1-B) with expiration date

❑ Term of the lease cannot exceed visa expiration date

❑ Two personal references from individuals residing in the United States

 FUNDING REQUIREMENTS*

(Required on all deals)

❑ Copy of valid passport

❑ Copy of valid insurance

❑ Copy of state-issued driver’s license or identification card

❑ Signed credit application

❑ Signed Chrysler Capital Lease Contract

❑ Invoice

❑ Purchase Agreement/Buyer’s Order

❑ Copy of final approval with barcode

❑ Title application

❑ Odometer statement

❑ Warranty or CH&L assigned contract (if applicable)

❑ Assignment form (if not signed on contract)

*Certain states require additional documents/stipulations. Chrysler Capital requires that all state-mandated documents/stipulations accompany those specific deals.

Please note that customer interviews may be required on all returned deals.  Approvals are good for 30 days from initial submission.

For more information or questions about our new Expatriate Program please contact the Commercial Underwriting Team at 855.541.7744.

Chrysler Capital has over 150,000 vehicles coming off-lease in the next 12 months. This creates an excellent opportunity to stock up on quality pre-owned, well-equipped, CPOV-eligible FCA US LLC vehicles through ChryslerDirect. Nearly half of Chrysler Capital’s off-lease portfolio is sold on ChryslerDirect.com. Don’t miss out on this great opportunity!

ChryslerDirect.com is the website for FCA US LLC dealers to ground Chrysler Capital off-lease vehicles, providing the exclusive first option to purchase and view vehicles available across the country. Vehicles are listed for sale for a market value (auction) price.

We know accurate pricing is important, therefore Chrysler Capital remarketing analysts and management teams review online and physical auction sale results and adjustments are made weekly. Pricing may change from one day to the next depending on market conditions.

Dealers with returning Chrysler Capital leases have a two-day exclusive period to purchase the vehicle for market value price via ChrylserDirect.com. If the grounding dealer does not purchase, Chrysler Capital offers the FCA US LLC dealer network one-day exclusivity to purchase off-lease vehicles. If not purchased at this point, vehicles are available to all dealers simultaneously on ChryslerDirect and ADESA.com for two additional days prior to being released to physical auction.

To enhance the purchasing experience for FCA US LLC dealers, Chrysler Capital created the Remarketing Dealer Relations Team. This team’s focus is to assist with purchasing multiple vehicles from multiple locations. With six dedicated managers, the Remarketing Dealer Relations Team is ready to be the buyer’s first point of contact and assist with purchasing needs or concerns.

Remarketing Dealer Relations Managers can be reached by phone or email:

Toll free # 866.557.6704

Email:   Leaseendsales@chryslercapital.com

Putting a face with a name is important. While Chrysler Capital credit buyers may be working out of the Dallas corporate office, they are plugged in nationwide and ready to help you sell more FCA US LLC vehicles. We value your relationship and have trained our teams to best understand your region’s specific needs and offers. Learn more about this month’s featured buyers!

Endrias (Endy) Habtemariam

Rolling, rolling, rolling … in her first job, Endy was rolling back prices. Today, she’s helping FCA US LLC dealers roll deals. Endy’s positive attitude and jovial spirit give her an appreciation for meeting people from all walks of life, which she finds to be just one of the many perks of her job. Outside of work, she likes to spend time with her puppy and a good book.

Jonathan Tarrant

A self-proclaimed sports fanatic, you are more likely to find Jonathan listening to the Ticket than almost anything else. If you want to know what happened in last night’s game, he’s the guy to ask. But sports recently took a back seat to his newfound passion – becoming a first-time dad. He and his wife celebrate the birth of their son earlier this summer. Bottles and diapers and all things baby have since occupied most of their time, but not so much that they don’t take an hour out each week to get in a Game of Thrones fix.

Tawana Johnson

Working in a dealership while attending college proved to be an eye-opening experience for Tawana in many ways. It enabled her to see the car-buying process in a different light that, today, fuels her energy and desire to make deals work. Outside of work, you might catch her running some laps at the high school track or couch surfing her way through some reality television.

Featured credit team: Southeast Business Center

When offering financing options, it is not always about the lowest payment.

Chrysler Capital’s incentivized rates offer more than just a low payment. Take into consideration long-term benefits such as:

• Lower chargebacks and less prepayments
  • Consumers who choose to finance utilizing a special rate offer are less likely to refinance with their local bank or credit union
• Increased BRAND and DEALER loyalty
  • Lower rates lead to higher CSI and greater customer retention
• Superior marketing programs, designed by Chrysler Capital, that drive customers back to your dealership and FCA US products
  • Branded website developed, providing customers with information and tools geared toward improving their overall experience
  • Branded panel advertisements on monthly billing statements designed to increase customer loyalty and drive demand for FCA US products
  • Loyalty programs on future lease and/or purchase like returning lessee bonus cash, when a customer chooses to stay in the Chrysler Capital family
• Incentivized rates for a broader customer spectrum
  • 0.9% APR and 1.9% APR for 72 months on tier 3 and 4 for specific vehicles (see program rules for details)

Before penciling a customer with another competitor, consider Chrysler Capital and our incentivized rate offers!

We are partnering with our dealers and FCA US to drive more business every day!

With an influx of lease maturities in 2017, Chrysler Capital has engineered a second selling opportunity for both FCA US and our dealer partners. Starting at 12 months to maturity, we are actively engaging with customers to drive them back to their originating dealer. Through our robust Lease Loyalty campaign, we provide opportunity for retention in the form of leads, qualified applicants and preapproved customers.

Our marketing messages highlight competitive regional and national offers, product features, lease-end options, loyalty rewards and the most importantly drive customers BACK TO YOUR SHOWROOM!

Lease-end loyalty customer timeline

As our customers near maturity, they will experience our personalized Lease Loyalty Campaign – a multi-channel, marketing campaign directing the right offer to the right customer at the right time.

12 months to maturity – customers receive model-specific product emails promoting the latest features and directing them to FCA US brand sites, like Jeep.com. They also receive lease loyalty messages through their monthly billing statements.

8 months to maturity – customers are sent access to their personal lease webpage, where they can view their information, originating dealer, current offers and more!

6 months to maturity – customers receive direct mail, promoting regional incentive offers and educating them on their lease-end options. Brand-specific billing statement and email communications are also automatically deployed at this time.

5 months to maturity – customers are invited to watch a short lease loyalty video located on their personal lease webpage.

4 months to maturity – the Chrysler Capital Allegiance Team sends a letter reminding customers of their lease-end options and obligations.

3 months to maturity – through the email, online and billing statement channels Chrysler Capital continues to put the right regional offers in front of customers and persuade them to stay in the FCA US family.

For examples of the marketing collateral sent to maturing lease customers, please click here or visit the Docs and Training Page on the Chrysler Capital Dealer Website.

In addition, we are excited to announce enhancements to our Retail Loyalty Campaign launching in August 2017. Similar to our lease experience, retail customers will receive personalized content and offers through our direct mail and online channels. Be on the lookout for more details about these enhancements in upcoming months.

The number of dealers moving to Chrysler Capital for floorplan continues to grow and the benefits they gain are many! Year to date, Chrysler Capital has acquired over $220MM with another $300MM in the works for Q3 2017. If you haven’t already, now is the time to consider a proposal.

Committed to improving efficiency and profitability, Chrysler Capital has designed its Dealer Lending Program to offer a suite of exceptional benefits for dealers:

»» Exclusive private-label agreement with FCA

»» Competitive floorplan rates not tied to retail penetration

»» Double VIP payouts for floorplan dealers

»» No flooring/transaction fees

»» Cash management accounts with above-market returns

»» Comprehensive floorplan insurance program with aggregate weather deductibles

»» Dedicated portfolio manager, committed to helping you grow your business

»» Designated underwriting team committed to superior service

»» Web-based dealer interface for daily transactions with real-time updates through DataScan

»» Credit-line administration which factors in seasonal peaks and manufacturer build-out periods

»» Advance and curtailment policies to fit dealer’s business model

»» Release period to help with daily cash flow

»» Lease-end buyout advantages — dealer payoffs available all the way through maturity

»» Merchant services and corporate credit card availability

Chrysler Capital has developed a full suite of products to help you meet your financing needs:

»» Floorplan Financing: new, used, fleet, demonstrator and shop/lease rental (including DRAC)

»» Term Loans: real estate, construction, working capital, acquisition line of credit

»» Revolving Lines of Credit: interest-only payments, dealer advances/repays on a discretionary basis, annual renewal

»» Insurance: competitive floorplan insurance program with weather aggregates

»» Cash Management Accounts: offsets floorplan interest; FDIC insured up to $250,000

Quantifying the benefits: lease-end buyout advantage

»» Floorplan dealers are eligible to purchase lease maturities at the buyout price which can add up to a significant savings each month.

Putting a face with a name is important. While Chrysler Capital credit buyers may be working out of the Dallas corporate office, they are plugged in nationwide and ready to help you sell more FCA US vehicles. We value your relationship and have trained our teams to best understand your region’s specific needs and offers. Learn more about this month’s featured buyers!

Violeta Scott – California Business Center

Staying focused, positive and professional are all key aspects of Violeta’s work philosophy. She’s quick to offer assistance and always up for a challenge. Finally, Violeta’s competitive nature keeps her at the top. Her favorite phrase? “If you’re not first, you’re last.” Originally from the Dallas area, it’s not likely you will find her planning a “stay-cation” when the time comes. Her bucket list includes visiting every state and 10 foreign countries and sampling some of the spicy culinary delights. In the meantime, you will find her spending her free time with her family or maybe watching her favorite “Inglourious” Tarantino flick.

Tieranny Johnson – Midwest Business Center

A Louisiana native, and tenured associate of both Santander Consumer USA and Chrysler Capital, Tieranny can cook up a mean pot of gumbo. But she’s been in Texas long enough to have also perfected a few barbeque skills as well. She might even invite you over for some grub and football … if you’re a Saints fan. Like most women, Tieranny also appreciates her retail therapy and when she’s not adding to her every-growing shoe collection, she’s likely picking up something to spoil her two beautiful nieces.

Hector Flores – Mid-Atlantic Business Center

Born and raised in sunny California, Hector’s first job was a tough one, spending long hours in the hot sun … as a life guard. While he didn’t view his first job as “work,” he was the man of the hour more than once when he helped others get out of what could have otherwise been tragic situations. These days, he’s the man of the hour saving deals in a nice, cool, air-conditioned office.

Melissa Nieves – Denver Business Center

Not everyone is meant to be a Sonic car hop and that’s a good thing! While it was her first job, it didn’t take Melissa long to realize she was a terrible car hop. She traded in her sneakers (she never did graduate to the skates) for a pair of high heels and a career in finance. Prior to joining the Chrysler Capital team, her experience was in mortgage and credit card financing. As a buyer, she most enjoys the camaraderie she has with her stores and the fact that “you get to know people on a different level.”

Featured credit team: Great Lakes Business Center

We are offering transportation discounts for purchases made via ChryslerDirect.

Through June 30, 2017, all Ram 1500 and Chrysler Town & Country vehicles purchased via ChryslerDirect are eligible for a $150 transportation discount when CarsArrive transport is selected.

Click here for full program rules and eligibility. Or to find eligible Chrysler Capital inventory exclusive to FCA US franchise dealers, visit ChryslerDirect.com.

Our 4th of July promotions will have you seeing fireworks and we guarantee that you don’t want to miss out on this show!

Take advantage of special APR financing and enhanced flats to maximize your summer sales!

Between June 15 – July 5, 2017, make sure to place your customers on 0% APR for 72 months AND 0.9% APR for 84 months standalone offers on select vehicles!

If that didn’t spark your interest, then we don’t know what will!

But WAIT, there’s more! Enjoy $500 flats on these standalone offers when you contract through Chrysler Capital between June 30, 2017 and July 5, 2017!

In addition, we have extended our credit hours this holiday so we are available when you need us most!

TUESDAY, JUNE 27, 2017

8 a.m. to 9 p.m., per the business center time zone

WEDNESDAY, JUNE 28, 2017

8 a.m. to 9 p.m., per the business center time zone

THURSDAY, JUNE 29, 2017

8 a.m. to 9 p.m., per the business center time zone

FRIDAY, JUNE 30, 2017

8 a.m. to 11 p.m., CT, for all business centers

SATURDAY, JULY 1, THROUGH TUESDAY, JULY 4, 2017*

8 a.m. to 8 p.m., per the business center time zone

WEDNESDAY, JULY 5, 2017

8 a.m. to 9 p.m., per the business center time zone

*Chrysler Capital Credit Department will be open normal hours on the July 4th holiday.

HAPPY (4th OF JULY) SELLING!

Putting a face with a name is important. While Chrysler Capital credit buyers may be working out of the Dallas corporate office, they are plugged in nationwide and ready to help you sell more FCA US vehicles. We value your relationship and have trained our teams to best understand your region’s specific needs and offers. Learn more about this month’s featured buyers!

Nicholas Andrews – Southeast Business Center

Nicholas’ passion for motorized vehicles started at a young age. At just 10 years old, Nicholas and a friend began building a dirt bike out of scrap parts, working odd jobs in the neighborhood to pay for said parts. For the last two years, he’s been using that same ingenuity and drive to help put more consumers in FCA US vehicles. A Jimi Hendrix fan, you’ll find Nicholas playing guitar in his free time. Or watching sports. Or both!

Andrea Vance – Southwest Business Center

Andrea has been a part of the Chrysler Capital team for over four years, starting out on the funding side and then quickly moving over to credit. She thrives on building relationships with her dealers and feels that it factors not only into her success, but how much she enjoys her job. A self-proclaimed Wikipedia-junkie and science major at a local college, she is passionate about learning new things all the time.

Anthony McCoy – Denver Business Center

A tenured, 12-year associate with Santander Consumer USA and Chrysler Capital, Anthony likes to offset his desk time by getting in some cardio over lunch and hitting the gym after work. But he still manages to schedule time for fun as well. You might catch him vacationing in the Entertainment Capital of the World, enjoying places like CUT Steakhouse and others along the Vegas strip.

Featured credit team: Northeast Business Center

In April, FCA US introduced a bonus cash program to help dealers sell incremental vehicles and Chrysler Capital is here to provide the financing. Are you taking advantage of the additional $1,000 – $1,500 available on over 30 models for customers with qualifying FICOs below 620?

Did you know that FCA US sells a greater portion of vehicles to credit-challenged customers than the other three largest manufacturers? In fact, YTD through March for retail loans financed, 12.1 percent of all FCA US vehicles financed on retail loans are to consumers with FICOs less than 620.

Chrysler Capital has financed 35.5 percent of those sub-620 FICO loans YTD, and in doing so, we continue to assist many dealers in attaining their Volume Growth Program Goals.

Additionally, Chrysler Capital offers competitive financing on these qualifying customers, especially when that extra bonus cash assists in lowering the amount financed, while allowing the dealership additional profit opportunities. Year to date, Chrysler Capital averages on sub-620 new FCA US funded contracts include:

• *Average LTV: 87 percent
• * Average net rate: 14.5 percent
• * Average term: 73.3 months
• * Average FICO: 549
• * Average participation: $1,012

The Chrysler Capital Direct Mail Program has proven success and now it’s better than ever.

How?

First, we are offering new and better pricing. With reduced costs across the board, we have also created smaller package options for smaller budgets.

We have also implemented online enrollment. It’s easier than ever to sign your dealership up for the next mailer. Visit ChryslerCapital.com/marketing for more details, including deadline and mail dates and the link to enroll.

The improvements to the program don’t stop there! The offer letter that your customers will receive when you enroll has also received a fresh, new look making it more enticing for your customers to visit your dealership and get into a new FCA US vehicle.

Don’t miss your chance to enroll in the next Chrysler Capital direct mailer!

We are pleased to announce that Shawn Allgood has joined Santander Consumer USA as Executive Vice President of Chrysler Capital.

Shawn comes to SC with nearly 30 years of experience in automotive finance with Ally Financial.

Throughout his career Shawn served as a leader in nearly all facets of automotive lending operations, including wholesale and retail sales, credit, funding, commercial lending, collections, analytics and pricing. Most recently he served as Executive Director of Collections for Ally.

Looking back over his career, the one thing that resonates most with him is his ability to put changes into place that then create a meaningful impact on a product, process or service. This is also what excites him most about his new position with Chrysler Capital.

“As I have watched Chrysler Capital develop over the past few years, I have seen the evolution of a full-service, captive-like auto finance lender,” Shawn said. “The opportunity to join the team and use my experience to create change and seek continuous improvement seemed too great to pass up. I’m excited to be part of the team that takes Chrysler Capital to the next level.”

Shawn worked directly with FCA US during his time at Ally so he is no stranger to the needs of our FCA US dealers. He believes that creating mutual goals will allow FCA US, FCA US dealers and Chrysler Capital to productively and successfully continue down the path of success.

Excess mileage at lease termination

The standard excess mileage charge at lease termination is $0.25 per mile driven over total allowed miles, except for SRT® and Viper vehicles where the said charge is $0.50 per mile.

For all non-SRT and Viper models, please contract at $0.25 for excess miles at termination. 

Want faster funding?

Chrysler Capital is committed to helping you get the fastest funding times possible. Our Funding To-Do List can help ensure that your funding package is complete and that we received all necessary documents in order to quickly turn your deals.

For questions, please contact your Dealer Relationship Manager.

Other important reminders and Chrysler Capital updates can be accessed on our dealer blog.

Chrysler Capital strives to provide a positive lease-end experience. The lease-end grid was designed to provide a quick, one-stop reference guide for dealers as they assist customers make the transition out of their lease vehicles.

The lease-end grid includes all of the options available upon lease termination, outlining when, where and how each option should be performed. The lease-end grid is available in the Docs & Training section of the Chrysler Capital Dealer Website via DealerCONNECT.

We hope you find this valuable reference tool helpful as you guide returning customers through the lease-end process.

For additional lease-termination questions, contact the Chrysler Capital Allegiance Team at 855.569.9023.

Everyone at Chrysler Capital would like to recognize several dealers on their upcoming anniversaries as a FCA US dealer. The following dealers are celebrating big milestones in the month of March.

25 Years

Lakeshore Chrysler Jeep Dodge                  Great Lakes

Demontrond Auto Country                          Southwest

Freemont Motor Cody Inc.                           Denver

Musselman’s Dodge Inc.                              Mid-Atlantic

Scott Peterson’s Motors                               Denver

Donovan & Bauer Auto Group                    Mid-Atlantic

Koons Chrysler Dodge Jeep Ram                Mid-Atlantic

50 Years

Farrish Chrysler Jeep Dodge                      Mid-Atlantic

60 Years

Westbury Chrysler Jeep                                Northeast

70 Years

Matteson Motor Inc.                                     Denver

Urban Sales & Service                                   Midwest

Frey Motors                                                    Mid-Atlantic

80+ Years

Glenn E Thomas CDJ (83)                              California

Cass Burch Chrysler (83)                               Southeast

Newport Chrysler Dodge Jeep Ram (85)     Northeast

Dick Poe Chrysler Jeep    (89)                       Southwest

Congratulations! We wish you many more years of continued success!

Chrysler Capital floorplan acquisitions grew 67 percent year over year in 2016, with over $3 billion in committed lines. Have you considered a proposal from Chrysler Capital recently?

Did you know that Chrysler Capital floorplan dealers are eligible to receive:

• VIP per-deal payouts that are DOUBLE what non-floorplan dealers earn
• Discounted pricing on our direct mail program
• The advantage of purchasing off-lease vehicles at a significant savings compared to non-floorplan dealers

Combined with our competitive rates, these advantages can result in a significantly lower net rate than what you are currently paying.

Take for example the off-lease buying advantage.

Floorplan dealers are able to purchase maturing leases for the dealer buyout price rather than the market value price. For high-volume lease dealers, the savings on certain models can be significant as shown below. In January 2017, the advantage on Jeep_® Grand Cherokees grounded in New York was $954.

For a dealership with 215 lease maturities in a 12-month period, this can be a big savings advantage.

In the sample below—59 percent of the maturing leases are Jeep Grand Cherokees. Using the same average savings per unit as above, a floorplanned dealer that chose to purchase 20 percent of the lease turn-ins could have an annual savings of as much as $41,022!

Are you missing out by not considering Chrysler Capital for floorplan?

Reach out to your Dealer Relationship Manager today to get started on a new proposal!

We are pleased to announce the national rollout of the Chrysler Capital VIP program. VIP is designed to reward our valued FCA US dealers for their continued loyalty, as well as drive incremental business to your dealership.

We have enrolled over 1500 dealers in the program and expect national rollout for all eligible dealers to be complete by the end of Q2 2017. The VIP program has been met with tremendous success.

How does VIP work? Each dealer receives monthly funding objectives, based on their share of FCA US business. Floorplan dealers have the opportunity to earn up to $300 dollars per funded contract, while non-floorplan dealers can earn up to $150 per funded contract.

The VIP program aligns with FCA’s VGP program and is another great opportunity to drive volume through your dealership, impacting your bottom line.

Some highlights of VIP to date:

• VIP dealers outperform non-VIP dealers by 21 percent
• Over $16 million in dealer rewards paid
• Over 26,000 incremental funded contracts generated

VIP will drive incremental business to your dealership and improve customer retention and loyalty as it keeps our customers in the Chrysler Capital, FCA US and your dealership’s family!

If you are interested in becoming a floorplan dealer, please reach out to your Dealer Relations Manager or Dealer Lending Business Development Manager. We think you will be surprised at the competitive package and added benefits we are able to offer.

We look forward to your dealership’s participation in VIP.

Last year the Executive Vice President of Chrysler Capital, Colin Davis, discussed the importance of the dealer feedback we received from the 2016 J.D. Power Dealer Satisfaction Survey. Since then, we have been working diligently to improve our business, making tremendous strides in developing solutions to address your concerns in several focus areas:

• Lease-End Process
  • Marketing programs were designed to drive retention including
    • personalized lease-end webpage
    • regional off-lease incentive mailers
    • product awareness and incentive email offers
  • Title release for lease-end purchases via ChryslerDirect.com have been expedited
  • Wear & tear waivers for loyal customers were introduced
  • Floorplan dealers and eligible VIP dealers are receiving new pricing for off-lease vehicles
• Product Offerings
  • New Head of Pricing was named in November 2016
  • An additional 1,000 dealers were added to the VIP pilot, with full rollout expected by Q2
• Floorplan

An outside consultant was brought in to review Santander Bank documentation requirements with a goal of reducing and/or eliminating items

• A closing analyst was hired to improve closing time on floorplan packages
• We began working with Risk Point Insurance to identify regional cost savings
• We are monitoring competitors insurance policies to identify insurance opportunities

• Sales
  • On-going development of a consultative sales approach will enable our Dealer Relationship Managers to assist in achieving our mutual business plan goals
• Credit and Funding
  • Your credit buying team was restructured to provide more consistent callbacks in addition to improved turn times
  • Analysts received training on FCA subvention programs and how to utilize good offers to assist dealers in increasing profits
  • Tips were provided to help reduce fees while maintaining high support levels for subprime FICO business
  • An outbound call campaign, entitled Engaging your Dealer, was implemented in the credit department
  • Features which can help speed up and improve both funding and credit-related issues are at your disposal on the Chrysler Capital Dealer Website

Chrysler Capital’s desire to make strides in order to support our dealers also led to the creation of our National Dealer Advisory Council (DAC). Comprised of 13 dealer principals, the DAC will be the voice of the dealer body throughout all of 2017. All dealers will have the opportunity to raise specific issues which will be reviewed during the DAC meetings in May and September. Chrysler Capital will systematically tackle important issues and ultimately drive change to improve our collective business.

We hope you have experienced positive results from these changes and would like to hear your feedback. Remember, the 2017 J.D. Power Dealer Satisfaction Survey begins on March 20, 2017, and runs through May 11, 2017.

Finally, make sure to tune in to the monthly editions of the Chrysler Capital DealerCONNECTION newsletter. This email communication provides important information about Chrysler Capital and helps you stay up-to-date as more actions items are addressed and implemented.

Thank you for your continued support of Chrysler Capital!

Below are some key reminders to make this your best selling season yet.

• Credit application information (dates of employment, income, phone numbers, etc.) must be complete (all pages required), accurate and verifiable.
• Upload documents to the Chrysler Capital Dealer Website via DealerCONNECT for faster funding! Image quality drastically impacts funding time. To ensure the best quality, avoid scanning in and mailing documents by utilizing our easy upload solution.
• Documents must be properly aligned with all pertinent information clearly legible (e.g. VINs must be legible and not typed over a pre-typed field description).
• All industry-standard, required documents must be provided with every deal (all pages of the signed credit application, buyers order, agreement to provide insurance, legible, signed contract, title application with proper lienholder, etc.).
• All contracts must be completed in their entirety without blanks (e.g. If asked for a garaging address on the contract, the field must be complete and not left blank).
• When proof of income (POI) is required, include a phone number and contact person for verbal verification of employment (VOE). Please make sure the employer knows to be responsive when we call to perform a VOE.

Contact your Dealer Relationship Manager with any questions.

Our Lease Remarketing Team has been working diligently to improve and streamline the lease turn in process. And our Chrysler Capital Dealer Website provides many tools specifically related to the lease-end process.

Are the personnel in your dealership fully utilizing the Chrysler Capital Dealer Website for all it has to offer?

• The FUNDING tab has real-time updates and details on your in-house contracts, including the ability to upload missing items for faster funding. Plus, you can view historical data on funded items.
• When you choose the APPS tab, you can view real-time details on application decisions, use our state of the art “rehash calculator” which enables you to restructure and submit applications for instant decisions and view the historical data of previous applications.
• LEADS provides you with the customer information that is fed from the OEM and Chrysler Capital branded sites directly into your CRM.
• In our DOCS & TRAINING area you’ll find a comprehensive one-stop shop of information to assist you with all of Chrysler Capital’s programs, policies and product offerings. It includes incentive information by region, lease, retail and commercial program details.
• We offer TOOLS that you can use for dealer lease payoffs and buyouts and application submission.
• Check NOTIFICATIONS to download notices on chargebacks and generate payment coupons.
• Get a performance snapshot on our DASHBOARD, which summarizes information on Chrysler Capital fundings. It also contains helpful links and information, like how to contact the Dealer Advocacy department and what is New & Noteworthy.

Fifty percent of Chrysler Capital Dealer Website usage originates out of two regions. If you’re not using it, you’re missing out on everything the site has to offer. We strongly encourage you to take a moment to explore the site and see what it can do for you.

Chrysler Capital is here to support you with approvals on your entire spectrum of customers. With tax season in full swing, opportunities to close incremental sales increase as consumers begin receiving their refunds.

Did you know Chrysler Capital finances more FCA US products in the sub-600 FICO segment than any other lender? In 2016, Chrysler Capital financed more sub-600 FICOs than the next four lenders combined!

For tax season this year, FCA US has expanded their behind-the-scenes, subprime subvention dollars to encompass many different makes and models for customers with qualifying FICOs below 600. This additional subvention enables us to provide more competitive callbacks and lower fees, which ultimately helps you close more sales.

Tax season also means increased support with a particular focus on wallet-friendly vehicle lines like Dodge Dart, Dodge Journey, Jeep_® Compass, Jeep Patriot and Jeep Renegade. In fact, of the thousands of vehicles Chrysler Capital finances every month, the sub-640 FICO makes up the majority of fundings on these five vehicles.

We’re also adding 500 more reasons to submit all your tax season applications to Chrysler Capital on 2017 Jeep Compass and 2017 Jeep Patriot – $500 Chrysler Capital exclusive bonus cash from Feb 1, 2017 through Feb 28, 2017. (See DealerCONNECT for program details.)

Financing credit-challenged customers through Chrysler Capital also presents additional profit opportunities with flats, participation and increased advances:

January 2017 – New retail loans funded by CCAP below 600 FICO

Average amount financed: $28,058

Average contracted rate: 14.58%

Average participation paid: $1,822

Average flat paid: $402

Keep those applications coming in this tax season!

We hear you! In the last 90 days, our Credit Management Team has been working diligently to improve our dealers’ experiences surrounding the credit application approval process. Below is a list of initiatives we have recently implemented:

• On November 1, 2016, we launched our Underwriting Team, staffed with our most qualified analysts. We have streamlined the escalation process to better serve your requests. As a result, in last 90 days turn times for exceptions, rate shaves and tier bumps have been cut by more than half, averaging less than 15 minutes.
  • Quick tip – sending comments on applications via Dealertrack or RouteOne enables the analysts to review a request more promptly.
• In December, we began our outbound call campaign “Engaging your Dealer.” Together with sales, our analysts began reaching out to dealers to discuss ways we can assist in closing more loans, offer support with funding delays and provide updates on focus vehicles.
  • After a review of analysts’ phone calls, quality assurance scores are at a six-month high.
• We developed and conducted January training on FCA incentives for all credit analysts. The training enabled the team to have a deeper understanding of how the FCA incentive process works and how to better structure call backs, focusing on GOOD OFFERS which will provide our dealers with improved profit opportunities.

Effective Feb 1, 2017, FCA separated the subvention monies allocated to tier 1 and tier 2 leases. In response, tier 2 leases are now being priced at a higher money factor than tier 1 leases.

To accommodate this change, our pricing team made the necessary adjustments to our internal score card, increasing the number of tier 1 approvals for super-prime customers. Since the change, we have seen our tier 1 lease mix increase 152 percent.

Effective January 28, 2017, along with contacting the Dealer Allegiance Team for dealer payoffs, you will have two additional methods of obtaining payoff information – ChryslerDirect and DealerCONNECT.

Also, available on January 30, 2017, a new lease-end enhancement will allow you to pull inspection/condition reports directly from the Chrysler Capital Dealer Website via DealerCONNECT.

For more information regarding recent updates, contact your Dealer Relationship Manager.

If you haven’t used the Rehash Calculator to restructure a deal yet, you don’t know what you’re missing.

When you’re working an after-hours deal and need to change the structure, you don’t have to wait until the next day to obtain a new approval. Use the Rehash Calculator to make the necessary updates and submit your request. You can even rehash the deal with a different vehicle altogether! As long as the updated structure is within credit guidelines, you can get a final, automated approval for your customer.

Let’s say you already have your approval for a customer coming in later this evening, near closing time. When the customer arrives, however, you are informed that they’ve changed their mind and would now like to add an extended service contract. But it’s late and no one is available to provide an updated approval. What do you do?

No worries!

Adding an extended service contract and most other accepted backend products after hours is quick and easy when you use the Rehash Calculator. Once you’re in the deal, add the requested amount and submit it for approval. Again, as long as the request is within credit guidelines, you will receive an automated final approval for the update.

So far, we’ve only talked about after-hours deals, but did you know the Rehash Calculator can save you time during regular business hours too?

That’s right. Instead of picking up the phone to call, or sending an electronic note to your buyer and then waiting for a response, log into the Rehash Calculator and make the necessary changes. It’s quick. It’s easy. It’s efficient. Both you and your customers will appreciate the time you will save.

You may be wondering what happens if requested changes are such that the system cannot provide and automated approval. Good news! The application moves to the top of the buyer’s queue, giving it priority over other pending applications.

Easy to use and available 24/7, the Rehash Calculator is your convenient, one-stop shop when financing with Chrysler Capital. Communicate with your buyer, print a decision and/or update a deal just by logging into your computer.

Your Dealer Relationship Manager can answer any questions you may have about how to best utilize this useful resource in your dealership.

As we continue to evaluate all of the feedback that we received from the J.D. Power Survey, one of the top concerns voiced was our need to improve our competitiveness against our peers, particularly in the prime space.

While we continue to be your go-to lender for subprime business, we recognize that there is more work to be done to become the full-spectrum lender you deserve. In addition to our agreement with Banco Santander, we have recently brought onboard a new Head of Pricing, Ali Khoujmane.

Ali joined Santander Consumer USA (SC) on November 14, 2016, as Head of Pricing, Models and Business Analytics.

Prior to joining SC, Ali was employed at KPMG where he served as Advisory Director since 2014. During his career Ali has also served as Vice President Commercial Analytical Consulting at Equifax, Senior Statistical Manager at Capital One Financial, Vice President at Chase and Credit Risk Modeling Manager and Senior Credit Risk Analyst at the United Services Automobile Association (USAA).

Ali has broad experience in risk management and marketing analytics in the financial and telecommunications industries, as well as extensive experience in big data, data analytics, statistical modeling and model and data governance.

Over the last several months, we have gathered feedback regarding the change to payoff availability. We are now pleased to announce that we launched a new pricing strategy for dealer payoffs on January 16, 2017.

With this new pricing strategy, the following enhancements are implemented:

• All dealer payoffs are available until 60 days to maturity. After that, purchases will be based on market value pricing.
• Floorplan dealers have the capability of obtaining dealer payoffs up to maturity.

Effective January 16, 2017, contact the Dealer Allegiance Team at 855.569.9023 to receive payoff quotes based on the updated strategy.

Contact your Dealer Relationship Manager with any questions on the latest lease-end enhancements.