From application to approval – successfully streamlining your experience

We hear you! In the last 90 days, our Credit Management Team has been working diligently to improve our dealers’ experiences surrounding the credit application approval process. Below is a list of initiatives we have recently implemented:

• On November 1, 2016, we launched our Underwriting Team, staffed with our most qualified analysts. We have streamlined the escalation process to better serve your requests. As a result, in last 90 days turn times for exceptions, rate shaves and tier bumps have been cut by more than half, averaging less than 15 minutes.
  • Quick tip – sending comments on applications via Dealertrack or RouteOne enables the analysts to review a request more promptly.
• In December, we began our outbound call campaign “Engaging your Dealer.” Together with sales, our analysts began reaching out to dealers to discuss ways we can assist in closing more loans, offer support with funding delays and provide updates on focus vehicles.
  • After a review of analysts’ phone calls, quality assurance scores are at a six-month high.
• We developed and conducted January training on FCA incentives for all credit analysts. The training enabled the team to have a deeper understanding of how the FCA incentive process works and how to better structure call backs, focusing on GOOD OFFERS which will provide our dealers with improved profit opportunities.