Driving more efficient communication

Communicating with Chrysler Capital Credit and Funding are key aspects of driving your business and now it’s easier than ever. Thanks to your feedback, we’ve implemented a new, more efficient process and a new line of communication.

Streamlined escalation process for Credit and Funding

Feedback we received from our dealers stated there were no clear options to get one-call resolution for their personnel calling in to discuss contract issues. Going back and forth between Credit and Funding was frustrating.

To improve our process we launched an instant message pilot program on July 24, 2017, that’s designed to give our dealers one-call resolution on escalated issues. Results are positive and we’re looking to expand the scale of the pilot.

Benefits

Dealers are able to either get issues reviewed by Credit, Underwriting and/or Funding without having to call back in to speak with different departments.

  • One-call resolution on escalated issues
  • Enhanced communications

092517 CCD Driving more efficient communication

RouteOne funding updates are available via text message

Another communication improvement in Funding was implemented for dealers who previously could only send/receive messages through RouteOne, where only eComments were used. Requests that we send those same communications through the RouteOne Text Message section we heard and, effective August 6, 2017, Chrysler Capital implemented the text message functionality in RouteOne.

Benefits

Our dealers will no longer have to search through a large volume of eComments because the text message section provides for better visibility when new communications are sent by Funding.

  • Reduced time to fund
  • Improved service levels
  • Enhanced communications