Driving a smoother lease-end process

At Chrysler Capital, we recognize that a smooth lease-end process for our customers and dealers creates a greater likelihood those customers return, repeating their experience returning to their originating dealer for another FCA US LLC vehicle. Based on your feedback, we made key improvements to the communication and termination portions of the lease-end process. Here’s a look at what changed.

Communicating through the lease-end process

For customers with maturing leases, we introduced the Chrysler Capital Personal Webpage. Designed specifically with the individual in mind, the customer can log in to get information regarding next steps, timelines and available options.

To complement the Chrysler Capital Personal Webpage, we produce and distribute a comprehensive lease-end guide for both customers and dealers. It is available for customers on ChryslerCapital.com and FCA US LLC dealers can also access it on the Chrysler Capital Dealer Website.

Finally, the Chrysler Direct Mobile Application made its debut in 2018, allowing you to easily add CPOV and used vehicle inventory while on the run. Create watch lists, search for specific vehicles, make purchases and more, all from the palm of your hand. It’s convenience at its best.

Creating a smoother termination process

 When it comes to lease end, we know clear and concise is key, so we made changes to Chrysler Direct that more clearly identifies both dealer and customer intent. It also provides a step-by-step process, ensuring all the boxes are checked.

Further enhancements to the Chrysler Direct site help clarify dealer options at lease end, including changes to the Pricing & Turn-In tool. Items such as those listed below have been updated to create a more user-friendly experience.

• Dealer buyout price
• Market value
• Payoff when eligible
• Odometer statement
• Multiple payment methods
• Disposition fee waived for returning customers