2018 J.D. Power Dealer Satisfaction Survey – the results are in!
On behalf of Chrysler Capital, thank you for your participation in the 2018 J.D. Power Dealer Satisfaction Survey!
Chrysler Capital has shown year-over-year improvement in every category, and most importantly, our dedication to continuously improving our program, processes and service levels has never been stronger.
This has already been a big year for us, as we’ve worked to implement changes to better align our program with the market and to help drive the success of our FCA US LLC dealer partners. The 2018 changes include:
- Improved pricing with greater opportunity for backend product sales
- Increased maximum backend limit
- Eliminated maximum $2,500 dealer participation
- Launched regional funding teams with dedicated phone extensions
- Reorganized credit structure
- Created a standard 84-month financing program
- Lowered our rates in strategic segments to drive a competitive advantage
- Enhanced our lease-end processes
- Developed a Chrysler Direct mobile app for purchasing off-lease vehicles
The momentum doesn’t stop there. Our commitment to our FCA US LLC dealer partners is our top priority as we enter Q3 and help you close out the year. As always, your feedback is instrumental in allowing us to enhance our program and service to better meet your needs.
Please contact your Dealer Relationship Manager with any questions.